Knowledge Library

Computers do not register reverse PTR records in DNS on CC4 ... You need to be logged in to access this content

How to modify the DHCP settings on Community Connect 4 (CC4) networks so that computers register reverse PTR records correctly.

Published: 08 Oct 2013 | Cref: TEC2794811 | Last Updated:05 Jan 2023

Important CC4 update to fix issues with the proxy bypass ... You need to be logged in to access this content

Provides a new version of RM System Proxy and RM Vista Activation Proxy, to fix issues with the proxy bypass list.

Published: 09 Jul 2018 | Cref: DWN6321146 | Last Updated:29 Sep 2025

HP notebook computer battery safety recall and replacement ... You need to be logged in to access this content

... program for certain HP, HP ProBook, HP x360, HP ENVY, HP Pavilion, HP 11 and HP ZBook notebook computer batteries sold worldwide or offered as spares.

Published: 05 Jan 2018 | Cref: TEC6035512 | Last Updated:04 Oct 2024

CC4 multi-site - WSUS target computers synchronisation task You need to be logged in to access this content

Explains why the 'Perform complete WSUS synchronise on target machines' scheduled task only targets clients at the main site.

Published: 08 May 2017 | Cref: TEC5683709 | Last Updated:10 Jun 2022

Error "WIMCaptureImage failed with error 112" displayed ... You need to be logged in to access this content

... WIMCaptureImage failed with error 112" is displayed when you try to create a restore image on a Community Connect 4 computer as an administrator user.

Published: 05 Nov 2015 | Cref: TEC4761089 | Last Updated:23 Jul 2024

RM Unify Network Agent log error "the user has not been ... You need to be logged in to access this content

... the error message "the user has not been granted the requested logon type at this computer " may be reported in the RM Unify Network Agent log file.

Published: 08 Oct 2021 | Cref: TEC8163051 | Last Updated:04 Oct 2024

Error "0x00000709" displayed while changing the default ... You need to be logged in to access this content

Explains why the error message "0x00000709" is displayed while changing the default printer on a Windows 8.1 or Windows 10 computer on a CC4 network.

Published: 18 Oct 2016 | Cref: TEC5385523 | Last Updated:04 Oct 2024

How to gather the RM Logfiles from Community Connect 4 ... You need to be logged in to access this content

The RM Logfiles may be requested by our engineer when troubleshooting an RM product.

Published: 03 Aug 2006 | Cref: TEC729118 | Last Updated:21 Mar 2024

Driver Update 161 for Community Connect 4 networks ... You need to be logged in to access this content

A download to install updated drivers for use during computer builds on Community Connect 4 (CC4) networks.

Published: 01 May 2024 | Cref: DWN9714506 | Last Updated:01 May 2024

RM recommended settings for the HP ProDesk 400 G5 SFF ... You need to be logged in to access this content

Provides guidance on the use of the HP ProDesk 400 G5 SFF computer in an educational environment.

Published: 23 Jul 2018 | Cref: TEC6331392 | Last Updated:24 May 2023

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