Error "PRIMARYTSAFAILEDPROCESSING User: Unable to create ...

Explains the causes of the RM Unify Audit log error "Unable to create folder."

Published: 26 Feb 2021 | Cref: TEC7739080 | Last Updated:14 Feb 2023

User....

Published: 03 Feb 2023 | Cref: TEC9008795 | Last Updated:03 Feb 2023

Explains why teaching staff users appear in RM Unify as non-teaching staff when using MIS Sync.

Published: 30 May 2018 | Cref: TEC6262626 | Last Updated:29 Sep 2025

Explains how to upgrade an existing installation of Network Agent v1 to v2.

Published: 15 May 2023 | Cref: TEC9126101 | Last Updated:04 Aug 2023

CC4 - Acceptable Use Policies appear for some users at ...

Describes an issue where CC4 Acceptable Use Policies appear for some users at every logon, regardless of the schedule and whether or not they have ...

Published: 09 Jul 2012 | Cref: TEC2741542 | Last Updated:04 Oct 2024

Details the requirements and behaviour of changing RM Unify user email addresses in bulk.

Published: 17 Mar 2022 | Cref: TEC8279830 | Last Updated:13 Mar 2023

RM Unify Audit log error "The requested Username cannot be ...

... cause of Audit log error "The requested Username cannot be used as there is already an AD User account with this name but with a different role".

Published: 05 Jun 2020 | Cref: TEC7323967 | Last Updated:09 Jun 2022

Toast notifications will not work for restricted users in ...

Details an issue where toast notifications will not work for restricted users in Windows 10 computers on a CC4 network.

Published: 12 Oct 2018 | Cref: TEC6475219 | Last Updated:04 Oct 2024

Explains why an RM Schoolboard tile directs users to a different site than the expected.

Published: 06 Sep 2019 | Cref: TEC6943349 | Last Updated:04 Oct 2024

Cloned user type settings are not applied when users log on ...

When you clone a user type, it gets created without any errors in the RM Management Console, but the settings are not applied when the users log on.

Published: 13 Jan 2011 | Cref: TEC1832269 | Last Updated:04 Oct 2024