Knowledge Library

CC4 computers built using an Ethernet dongle will have the ... You need to be logged in to access this content

Describes a largely cosmetic issue that may affect you while building computers without dedicated Ethernet ports.

Published: 23 Oct 2017 | Cref: TEC5930400 | Last Updated:08 Feb 2023

Community Connect - Best practice when rebuilding computers ... You need to be logged in to access this content

If a computer is rebuilt with a different name, then both the old and new computer accounts exist on the network.

Published: 03 Dec 2004 | Cref: TEC1496705 | Last Updated:04 Apr 2023

Computers do not register reverse PTR records in DNS on CC4 ... You need to be logged in to access this content

How to modify the DHCP settings on Community Connect 4 (CC4) networks so that computers register reverse PTR records correctly.

Published: 08 Oct 2013 | Cref: TEC2794811 | Last Updated:05 Jan 2023

Important CC4 update to fix Program Set delivery on CC4 ... You need to be logged in to access this content

Provides a new version of RM Desktop Agent to fix issues in delivering Program Sets on CC4 computers.

Published: 24 Aug 2016 | Cref: DWN5305389 | Last Updated:22 Sep 2022

HP ProDesk 400 G4 SFF computers show blue screen (BSOD) You need to be logged in to access this content

Describes an issue where HP ProDesk 400 G4 SFF computers exhibit blue screen behaviour.

Published: 01 Nov 2019 | Cref: TEC7047383 | Last Updated:20 Apr 2023

CC4 Windows 10 20H2 computer builds stall with failed ... You need to be logged in to access this content

CC4 builds to Windows 10 20H2 may stall and require manual intervention due to Windows updates failing to install at the end of the build.

Published: 22 Jul 2021 | Cref: TEC8038374 | Last Updated:04 Oct 2024

Explanation of the 'Retain existing Community Connect 4 ... You need to be logged in to access this content

Explains the behaviour of the retain the existing packages option for a computer build.

Published: 23 Sep 2011 | Cref: TEC2159463 | Last Updated:29 Sep 2025

Health Check computers

Computers > Managing Computers > Health check computers Health checking computersYou can run a health check on one or more computers in an establishment.

Published: 05 Aug 2008 | Last Updated:05 Aug 2008

Computers build but fail to install all the correct drivers ... You need to be logged in to access this content

Explains how to use DPInst to install device drivers during the Community Connect 4 (CC4) build process.

Published: 29 May 2014 | Cref: TEC3912980 | Last Updated:23 Jul 2024

CC4 computer builds ignore package dependencies You need to be logged in to access this content

Describes an issue with the OR expression causing package dependencies to be ignored.

Published: 17 Nov 2014 | Cref: TEC4221350 | Last Updated:04 Oct 2024

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