Details why the count of 'MIS records not matched to an RM Unify user' may increase despite no apparent action by the RM Unify administrator.

Published: 21 Jan 2020 | Cref: TEC7149442 | Last Updated:13 Mar 2023

Provides PowerShell script which will unfederate the Microsoft 365 domain and clear the OnPremisesImmutableId property of all users to facilitate ...

Published: 02 Jan 2020 | Cref: DWN7126758 | Last Updated:01 Jun 2023

Explains why you see an error message "Sorry but an unexpected error occurred while restoring the selected user(s).

Published: 28 Nov 2019 | Cref: TEC7060594 | Last Updated:04 Oct 2024

Covers the issue of Teaching Staff in MIS coming through to RM Unify as Non-Teaching Staff and how to resolve.

Published: 12 Nov 2019 | Cref: TEC7066664 | Last Updated:21 Apr 2026

Covers the issue of Teaching Staff in MIS coming through to RM Unify as Non-Teaching Staff and how to resolve.

Published: 12 Nov 2019 | Cref: TEC7066664 | Last Updated:05 Jun 2023

Explains why users may see the error "Oops, something went wrong" when trying to access RM Unify, or linked services such as Microsoft 365 or Google ...

Published: 18 Oct 2019 | Cref: TEC7027091 | Last Updated:04 Oct 2024

Explains why users may see the error "Oops, something went wrong" when trying to access RM Unify, or linked services such as Microsoft 365 or Google ...

Published: 18 Oct 2019 | Cref: TEC7027091 | Last Updated:23 Sep 2022

Troubleshooting with RM Unify Network Provisioning

Provides general troubleshooting information.

Published: 17 Oct 2019 | Cref: TEC6904987 | Last Updated:11 Sep 2025

Troubleshooting with RM Unify Network Provisioning

Provides general troubleshooting information.

Published: 17 Oct 2019 | Cref: TEC6904987 | Last Updated:14 Jun 2023

Explains how a password recovery email address can be used for non-AD Sync sourced RM Unify accounts.

Published: 16 Oct 2019 | Cref: TEC6971363 | Last Updated:07 Apr 2026