We have created a new RM SafetyNet support site to replace the help articles that are in the RM Knowledge Library.

Published: 10 Jul 2019 | Cref: NWS6886821 | Last Updated:12 Aug 2022

Provides the list of IP addresses to use on RM connected networks.

Published: 13 Feb 2018 | Cref: TEC6113636 | Last Updated:07 Mar 2023

Explains why the error message "This Connection Is Not Private" is displayed when you try to access www.google.co.uk from iOS 11 and what you need to ...

Published: 13 Dec 2017 | Cref: TEC6004572 | Last Updated:24 Feb 2022

Details some basic concepts about Domain Name System (DNS).

Published: 10 Aug 2017 | Cref: TEC5826887 | Last Updated:09 Nov 2022

RM SafetyNet SSL certificate update

Important update to Google SSL and RM SafetyNet certificate.

Published: 17 Jan 2017 | Cref: DWN5507212 | Last Updated:29 Sep 2025

RM SafetyNet SSL certificate update

Important update to Google SSL and RM SafetyNet certificate.

Published: 17 Jan 2017 | Cref: DWN5507212 | Last Updated:31 Jan 2023

Provides an MSI which needs to be installed on to your computer to connect with SSL Connect.

Published: 29 Nov 2016 | Cref: DWN5306849 | Last Updated:29 Sep 2025

Provides an MSI which needs to be installed on to your computer to connect with SSL Connect.

Published: 29 Nov 2016 | Cref: DWN5306849 | Last Updated:08 Feb 2023

Provides steps to set up and receive Smoothwall alerts to your email address that is hosted in Microsoft 365.

Published: 12 Jul 2016 | Cref: TEC5235758 | Last Updated:27 Jun 2022

Contains PDF download links to previous editions of the Connectivity Support Newsletter.

Published: 06 Jul 2016 | Cref: DWN5236426 | Last Updated:29 Sep 2025