Pop-up message "Do you trust this printer" or "Connect to ...

Details a known issue with the mapping of printers if various Windows updates are installed.

Published: 23 Aug 2016 | Cref: TEC5307153 | Last Updated:03 Oct 2024

Community Connect 4 Smartclient troubleshooting

Some of the issues that may be seen when attempting to Smartclient a Windows 10 computer onto a CC4 network, along with known resolutions or workarounds.

Published: 16 Feb 2009 | Cref: TEC1388445 | Last Updated:25 May 2023

Important CC4 update to fix issues in Program Set delivery ...

... newer version of RM Desktop Agent and provides a fix for issues in delivering default Accessories (System32) shortcuts on 64-bit CC4 computers.

Published: 24 Oct 2014 | Cref: DWN4094512 | Last Updated:29 Sep 2025

Important CC4 update to fix issues in CC4 Access servers ...

Enables UAC, fixes issues with My Connect and delivers latest Client Security Module on CC4 Access servers.

Published: 19 Jan 2022 | Cref: DWN7601302 | Last Updated:10 Jan 2024

User folders are replaced by folders called Documents on ...

Describes a Windows 10 issue on CC4 networks where user folders are renamed as Documents.

Published: 27 Nov 2009 | Cref: TEC1562152 | Last Updated:06 Mar 2023

The Backup Exec console fails to open with the error ...

Details an issue of opening Backup Exec following a Windows update.

Published: 22 Aug 2019 | Cref: TEC6936258 | Last Updated:02 Aug 2022

Important CC4 update to fix Start menu issue on CC4 Access ...

Provides a new version of the RM Client Security Module which fixes the Start menu issue on CC4 Access servers.

Published: 26 Jul 2018 | Cref: DWN6351517 | Last Updated:29 Sep 2025

Important CC4 update to fix touch screen issues on Windows ...

Provides a new version of the RM Client Security Module, to resolve issues with touch screen devices on CC4 networks.

Published: 02 Mar 2016 | Cref: DWN4963420 | Last Updated:11 Jan 2022

CC4 Windows 10 20H2 builds and possible junction point ...

Provides advice to customers about a junction point issue with new builds.

Published: 20 Sep 2021 | Cref: TEC8117227 | Last Updated:05 Jan 2023

How to restart the RM Service Host on a CC4 network

... appearing while trying to add to a build disk, package assignment not working properly, build failures, unable to uninstall software from the RMMC.

Published: 24 Mar 2011 | Cref: TEC1691316 | Last Updated:04 Oct 2024