Explains how the grace period and restore functionality works within RM Unify and how to apply them to MIS-provisioned user accounts.

Published: 23 Aug 2021 | Cref: TEC8070839 | Last Updated:18 Sep 2023

Explains why some existing RM Unify users with existing Microsoft 365 (M365) accounts are showing as New instead of Existing in the user matching ...

Published: 26 Apr 2023 | Cref: TEC8899312 | Last Updated:04 Oct 2024

Explains why an error message "You can't sign in because your account has been temporarily locked due to several incorrect sign in attempts" is ...

Published: 27 May 2016 | Cref: TEC5181451 | Last Updated:18 Jun 2025

Details the process of updating the first name, last name, display name or role of a CSV/manually created RM Unify user account

Published: 19 Mar 2020 | Cref: TEC7229825 | Last Updated:02 May 2023

Provides a download of the instructions for creating Microsoft 365 account (tenancy), adding a custom domain and getting Microsoft 365 licences for ...

Published: 10 Jul 2013 | Cref: DWN3332709 | Last Updated:29 Sep 2025

Important CC4 update to enable UAC for Windows 10 computers ...

Fixes an issue where Windows 10 computers do not have User Account Control enabled.

Published: 16 Oct 2017 | Cref: DWN5897549 | Last Updated:29 Sep 2025

How to grant access to your Gmail account to another user

Outlines the process of granting access to your Gmail account to another user.

Published: 14 Oct 2022 | Cref: TEC8822326 | Last Updated:07 Nov 2022

Details how to identify and resolve RM Unify accounts which have been recreated but not re-connected with their Microsoft 365 mailbox.

Published: 14 Dec 2015 | Cref: TEC4871788 | Last Updated:04 Oct 2024

Explains how staff users can edit their own display names from the RM Unify default.

Published: 09 Jun 2017 | Cref: TEC5730647 | Last Updated:04 Oct 2024

Explains why RM Unify users may be unable to sign in to Chromebooks.

Published: 11 Sep 2017 | Cref: TEC5836745 | Last Updated:04 Oct 2024