Explains why users with spaces in their network account names will be prevented from accessing the Internet via RM SafetyNet proxy servers.

Published: 29 May 2020 | Cref: TEC7312071 | Last Updated:12 May 2022

Explains why Chromebook users can be repeatedly prompted to sign in to RM Unify.

Published: 17 May 2022 | Cref: TEC8524419 | Last Updated:17 May 2022

Explains why a disabled RM Unify user that was provisioned from Active Directory cannot be deleted.

Published: 12 Jan 2017 | Cref: TEC5417467 | Last Updated:10 Jan 2022

How to find out which username was used to rebuild a ...

Shows how to discover which username was used to start a computer rebuild.

Published: 18 Jun 2009 | Cref: TEC1434435 | Last Updated:01 Feb 2023

How to change a computer type to Cybercafe in Community ...

Explains how to change a computer type in CC4 to and from Cybercafe.

Published: 22 May 2009 | Cref: TEC1415439 | Last Updated:10 Feb 2023

Explains why you see an error "The username is already in use by another user in your establishment" when you upload a .csv file in RM Unify.

Published: 06 Feb 2019 | Cref: TEC6612676 | Last Updated:18 May 2023

... why you may see a Parent group in Google Workspace when federating to RM Unify, despite no Parent accounts being present in Google Workspace.

Published: 13 Jul 2018 | Cref: TEC6306318 | Last Updated:09 Mar 2023

Explains why the Google audit log reports many 'Password change' events for RM Unify users.

Published: 02 Sep 2022 | Cref: TEC8740914 | Last Updated:14 Sep 2022

... you may see a "Sorry but an unexpected error occurred" error message when viewing the 'Deleted users ' list of the RM Unify Management Console.

Published: 20 Sep 2023 | Cref: TEC9337182 | Last Updated:20 Sep 2023

Details the process required to unfederate your existing Microsoft 365 domain and prepare the users within for federation to RM Unify.

Published: 13 Aug 2013 | Cref: TEC3426861 | Last Updated:10 Apr 2024