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Third party contact list
Published Date : 10 Nov 2004   Last Updated : 26 Jan 2023   Content Ref: TEC227510  


This article is intended to help you find the contact details for third party product warranty issues. This includes products that are resold by RM, generally under a manufacturer brand name, e.g. HP, along with some RM-branded products where the warranty is provided by a third party. It does not cover warranty for RM's own PCs, notebooks, tablets or servers which are covered separately in the Knowledge Library.

Some manufacturers can be contacted directly, whereas others require the contact to be made via RM. The table below lists all manufacturers that you should contact directly, along with their contact details.

For any others not listed below, please contact RM Support on 0845 404 0000 or log a call online for further assistance.



Equipment type

Supporting information
(grey = RM only)

Contact details

2-Power Batteries and adapters


0208 685 6300

Accuratus Mice
Early Learning Keyboard


0142 081 847

Acer Notebooks and monitors


0371 760 1000

Apple Apple hardware or software product. (Note: For technical support relating to connecting or troubleshooting Apple® Macs® on Community Connect®, please visit the Knowledge Library.


0844 209 0611

BenQ Monitors


0207 216 0039

Casio Music keyboards


020 8208 7829

Compal Europe Compal notebooks 


+48 42 250 88 03

CTOUCH CTOUCH interactive display, motorised wall mount and motorised trolley 


0845 370 8668

Dalen/Top-Tec Security cages


0121 783 3838

DIGICARE Samsung repair agents 


0844 980 2125

Digital Posters Digital Posters - Signage


0845 388 2348

eBeam Interactive whiteboard system


01635 294333

Edge 10 Monitors


0208 208 7281

EMC SAN hardware issues

0870 6000 300

Compal Europe Compal and Aopen notebooks 


+48 42 250 88 03

Hewlett Packard

Support for HP products including: Laser printers, multi-functional devices (fax/copy/scan/print)
Scanners and InkJet Printers


HP Support:
0844 369 0369
0845 161 0030

Hewlett Packard

Support for HP Desktops, Servers, Workstations and Notebooks. 

HP Support:
0844 369 0369
0845 161 0030

Hitachi Projectors


0162 8585 000

Iomega Storage devices

0353 121 33754

Isis Concepts Charging trolleys, cabinets and lockers, t41 tables, chairs and learning space IT furniture

01844 280123

Konica Minolta Printers


0870 6000 359

Lenovo All


0870 550 0900

Lightspeed Systems Mobile device management TEC4198592

01277 240 640

LINDY Cable management, security, cables


01642 75 40 40

Midwich Projector lamps

01379 649 333

Minolta QMS Printers


0871 57 47 200

NEC Projectors


0870 120 1160

Pcounter Printer Management Solution


0113 273 0300

Planet PC       

Chromakey green screen kits & accessories (12 month warranty)

Support via: support@planetdv.net


0127 4713 426

Richmond SupportDesk Richmond SupportDesk


01428 641616

RM RM manufactured hardware such as laptops, desktops and servers.

0203 069 5685

Safeword RemoteAccess Authentication solution designed to protect VPN, RADIUS, Citrix, and Outlook Web Access connections


001 651 628 1500

Sanyo Projectors


Onsite: 0844 335 2205
Repair: 0161 626 4067


Cameras & Camcorders

Customer should contact: Sony Central Service , Freepost RLTU-ELJJ-RERB, Pencoed, CF35 5HZ or use the support website


0844 846 6555

SpaceKraft Sensory Centre


0127 458 1007

SY Electronics VGA/DVI/HDMI extenders over Cat5/6 cable


0161 868 3456

Tatung Tatung tablet PC

Via website only

Techair Techair cases


01672 519 933

Transcend USB flash drives TEC3283883

01442 838 280

TurningPoint Voting pads


0845 371 8510


Video over IP solution (Encoders, VBrick Portal (or MCS), Video on Demand Servers and Portal Software) 

Note: Support provided by Techex who are the product distributor.


0870 167 7770

Veeam Backup solution

0845 508 70 05

ViewSonic Monitors


0844 4821 168

VMWare VMWare


0800 032 7597
0207 136 8707

Zioxi Charging trolleys, cabinets and lockers, t41 tables, chairs and learning space IT furniture

01844 280123

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Document Keywords: 227510, 3rd party, Accuratus, Audio GB, Bretford Manufacturing, Cables Direct, Compal Europe, DIGICARE, Digital Posters, Signage, ERS, Compal, Interm, Interm Supply, Kodak, Lapsafe, LEGO, LEGO Education, Mikrolive, Minolta QMS, Mitsubishi, NEC, Planet PC, Repairtech, Richmond, Romtronics, Sanyo, Securus, Sony, SpaceKraft, Symantec, Cognitive Solutions, Tatung, Umax, Virtual Ink, V-TEC, VMWare, Wyse, kodak, rm monitor, u touch, utouch, elmo, visulizer, elmo visualizer, inMusic, Numark, inmusic, M-Audio, logi tech, TEC227510

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