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Third party contact list
Published Date : 10 Nov 2004   Last Updated : 04 Jul 2017   Content Ref: TEC227510  





Symptoms

This article is intended to help you find the contact details for third party product warranty issues. This includes products that are resold by RM, generally under a manufacturer brand name, e.g. Epson or HP, along with some RM-branded products where the warranty is provided by a third party. It does not cover warranty for RM's own PCs, notebooks, tablets or servers which are covered separately in the Knowledge Library.

Some manufacturers can be contacted directly, whereas others require the contact to be made via RM. The table below lists all manufacturers that you should contact directly, along with their contact details.

For any others not listed below, please contact RM Support on 0845 404 0000 or log a call online for further assistance.



Procedure

Manufacturer

Equipment type

Supporting information
(grey = RM only)

Contact details

2-Power Batteries and adapters

 

0208 685 6300

3M    Camcorder/projector

TEC2618138

0800 3896686
3mservice.uk@mmm.com

Accuratus Mice
Early Learning Keyboard

 

0142 081 847
support@ceratech.co.uk

Acer Notebooks and monitors

 

0371 760 1000

AOC Monitors

TEC4567862

0845 404 0000

APC Smart UPS - two year warranty

TEC276426

08002 799 254

Apple Apple hardware or software product. (Note: For technical support relating to connecting or troubleshooting Apple® Macs® on Community Connect®, please visit the RM Support Knowledge Library.

TEC219268

0844 209 0611

BenQ Monitors

 

0207 216 0039

Brother Printers, consumables and accessories

TEC276469

08444 999 444

Canon Support for Canon products including: InkJet printers, multi-functional devices (fax/copy/scan/print) digital cameras, camcorders and scanners, XEED projectors

TEC276475

0173 722 0000

Casio Music keyboards

 

020 8208 7829

Compal Europe Compal notebooks 

 

+48 42 250 88 03

Compucharge       Minibus       

TEC1309861

0800 542 9528

Crucial Memory

TEC1997088

0800 013 0330

CTOUCH CTOUCH interactive display, motorised wall mount and motorised trolley 

TEC3555925

0845 370 8668

Dalen/Top-Tec Security cages

TEC634945

0121 783 3838

DIGICARE Samsung repair agents 

 

0844 980 2125

Digital Posters Digital Posters - Signage

 

0845 388 2348
avtar@digitalmediasystems.co.uk

D-Link Switches/hubs

TEC277996

0208 955 9000

eBeam Interactive whiteboard system

 

01635 294333

Edge 10 Monitors

 

0208 208 7281

Elmo Visualisers

TEC3003553

08450 747007

EMC SAN hardware issues

0870 6000 300

Epson Printers/projectors - support & warranty line

TEC610179

0871 423 7766

Compal Europe Compal and Aopen notebooks 

 

+48 42 250 88 03

Freecom External hard drive

TEC3120655

014 2358 1020

Fujifilm Digital cameras

TEC278004

0844 553 2322

Hewlett Packard

Support for HP products including: Laser printers, multi-functional devices (fax/copy/scan/print)
Scanners and InkJet Printers

TEC278007

HP Support:
0844 369 0369
0845 161 0030

Hewlett Packard

Support for HP Desktops, Servers, Workstations and Notebooks. 

TEC1655845
TEC3338898 NDNA

HP Support:
0844 369 0369
0845 161 0030

Hitachi Projectors

 

0162 8585 000

Hue Webcam and Animation Studio

TEC2007174

 

Iiyama Monitors

TEC278008

0844 846 0884

Infocus Projectors

TEC278010

0877 388 8385

Intel UK Wireless & general number

TEC278013

08706 072 439

Iomega Storage devices

TEC282456

0353 121 33754

Isis trolleys Trolleys

TEC3561758

0184 428 0123

Juniper Networks Juniper managed wireless products

TEC2754316

07585 902002

Konica Minolta Printers

 

0870 6000 359

Kyocera Mita Printers

TEC278017

08454 560 456

Lapsafe Notebus

TEC1038247

0800 130 3456

Lenovo All

TEC3383544

0870 550 0900

Lightspeed Systems Mobile device management TEC4198592

01277 240 640

LINDY Cable management, security, cables

 

01642 75 40 40

Logitech Speakers

TEC3107353

02030 24 81 59

Midwich Projector lamps

01379 649 333

Minolta QMS Printers

 

0871 57 47 200

NEC Projectors

 

0870 120 1160

Pcounter Printer Management Solution

 

0113 273 0300

Planet PC       

Chromakey green screen kits & accessories (12 month warranty)

Support via: support@planetdv.net

 

0127 4713 426

Richmond SupportDesk Richmond SupportDesk

 

01428 641616

RM RM manufactured hardware such as laptops, desktops and servers.

0203 069 5685
RM@Kelway.com

Safeword RemoteAccess Authentication solution designed to protect VPN, RADIUS, Citrix, and Outlook Web Access connections

 

001 651 628 1500

Samsung Monitors Monitors

TEC502996

Via website only

Samsung Printers Printers

TEC928070

0330 726 7864

Sanyo Projectors

 

Onsite: 0844 335 2205
Repair: 0161 626 4067

Sherston HDDs/software TEC3223708  

01666 843 224

Sony               

Cameras & Camcorders

Customer should contact: Sony Central Service , Freepost RLTU-ELJJ-RERB, Pencoed, CF35 5HZ or use the support website

 

0844 846 6555

SpaceKraft Sensory Centre

 

0127 458 1007

StarTech

StarTech products: Customer should contact Ingram Micro for support.

TEC2685376

Via website only

SY Electronics VGA/DVI/HDMI extenders over Cat5/6 cable

TEC2669646

0161 868 3456

Tatung Tatung tablet PC

Via website only

Techair Techair cases

 

01672 519 933

Toshiba Notebooks

TEC1024619
(For Notebook warranty)

0870 066 0191
(For Toshiba products)
0870 444 8944
(For Notebook warranty)

Transcend USB flash drives TEC3283883

01442 838 280

TurningPoint Voting pads

 

0845 371 8510

VBrick

Video over IP solution (Encoders, VBrick Portal (or MCS), Video on Demand Servers and Portal Software) 

Note: Support provided by Techex who are the product distributor.

 

0870 167 7770

Veeam Backup solution

0845 508 70 05

ViewSonic Monitors

 

0844 4821 168

Vision All products

TEC1733630

http://www.visionaudiovisual.com/about-us/
VMWare VMWare

 

0800 032 7597
0207 136 8707

 



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