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Support and warranty process for CTOUCH interactive display, motorised wall mount and motorised trolley
Published Date : 18 Oct 2013   Last Updated : 04 Oct 2024   Content Ref: TEC3555925  


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SummaryLevel of support and escalation process for CTOUCH interactive display, motorised wall mount and motorised trolley.



More Information

Support for CTOUCH interactive display, motorised wall mount and motorised trolley is provided by the manufacturer. Should you require assistance or advice, please contact them directly using the telephone number provided.

Service level

  • Next business day onsite if logged before 4 pm.
  • Deinstall and reinstall with loan unit (once original has been repaired it will be reinstalled and loan unit removed).
    Note: DOA (Dead on Arrival) units are treated as faulty with above process applied.

Please have the following information ready before calling:

  • RM order number (purchase order number).
  • Fault overview.
  • Full address.

Company name:

 TADL Assist Ltd
Unit 3
Watermill House
Restmor Way
Wallington
SM6 7AH

Telephone:

 0845 370 8668

Email:

 info@tadlassist.com

Web:

 https://www.tadlassist.com/

Support operating hours:

 9am - 5pm, Monday - Friday (excluding holidays)

Note: CTOUCH interactive display, motorised wall mount and motorised trolley purchased from RM have an exclusive seven year warranty.


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Document Keywords: c touch, ctouch, Ctouch, TEC3555925


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