RM - Support Home Page

Support HomeMy Support CallsKnowledge LibraryMy LibraryMy Computer
How do I contact RM Support?


Internet Service Status
Service status
Internet Change Requests
Sign up to the Connectivity newsletter
Support Portals
Community Connect 4
CC4 Applications Area
Internet
RM Unify
School Management Solutions
RM Community forum
Visit the RM Community forums
My Support
Get the most from your support
How to use My Support Calls
My Contracts & Warranties
My Equipment
Using Support
RM supported technologies
Third party contact list
Frequently asked questions
Support Services Ts&Cs

Provides advice on ensuring your network is fully patchedIssue 16 of the RM Support newsletterRM CC4 Assured devices
1 / 2 / 3

Username or Email:
Forgotten your username or password?
Password:

 or 
Remember Me:


Editor's choice


News ArticleRM advice following 12 May Ransomware outbreak
 Provides advice on ensuring that your network is fully patched.


DownloadCumulative update for Windows 10 version 1511 (KB4019473)
 Provides cumulative update KB4019473 for Windows 10 version 1511 and instructions for installing it.


DownloadCumulative update for Windows 10 version 1607 (KB4015217)
 Provides cumulative update KB4015217 for Windows 10 version 1607 and instructions for installing it.


Technical ArticleWindows PowerShell script to confirm relevant updates are installed to address MS17-010
 Provides the Windows PowerShell script to confirm relevant updates are installed to address MS17-010, if no other method is available. Valid until June cumulative update is released.


Technical ArticleRM advice on disabling SMBv1 on networks
 Provides advice to customers about disabling SMBv1, specifically due to MS17-010 and the WannaCrypt malware.


Technical ArticleHP Conexant HD audio driver may have potential security vulnerability
 Details of the HP Conexant HD audio driver local debug capabililty.


Technical ArticleUpcoming webinars - spring and summer 2017
 Details the list of upcoming webinars for spring and summer 2017.


Technical ArticleHow to log, view and update support calls using RM Support Online
 Step by step guide on how to log, view or update calls using RM Support Online.


News ArticleGood practice in network management
 Looks at the various maintenance procedures for a network, such as procedures that should be carried out daily, weekly, monthly and termly.


Technical ArticleHow to find and download software from your My Account area
 Describes how to find and download software products delivered to your My Account area on the www.rm.com website.


News ArticleHow to register and use the RM Community
 The RM Community (https://community.rm.com/community/) is the place to go to ask questions and share advice with other people facing the same challenges as you.


Latest News Articles


News ArticleRM advice following 12 May Ransomware outbreak - 14 May 2017

Provides advice on ensuring that your network is fully patched.



More News...


Latest Technical Articles


Technical ArticleRM advice on disabling SMBv1 on networks - 19 May 2017

Provides advice to customers about disabling SMBv1, specifically due to MS17-010 and the WannaCrypt malware.



Technical ArticleHow to run the resync feature from the AD Sync Config Tool - 19 May 2017

Describes what the 'resync' feature does and how to use it.



Technical ArticleHow to change your credentials on a saved password app in RM Unify - 18 May 2017

Explains how to change your credentials on a saved password app in RM Unify.



More articles...

Latest Drivers & Downloads
DownloadCumulative update for Windows 10 version ...
DownloadCumulative update for Windows 10 version ...
 

RM provides its end users with support for Microsoft Service Packs.