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Remote teaching and learning with RM Unify, Microsoft 365 and Google Workspace

Details some of the preparation, configuration and setup that an RM Unify administrator needs to consider to allow users to work remotely (i.e during school closures).

RM Unify Google Classroom MIS group sync

Details of Google Classroom MIS group sync in RM Unify.

RM Unify Microsoft Office 365 MIS group sync

Details on RM Unify Microsoft Office 365 group sync.

RM Unify quick reference start-up guide for administrators

Explains the RM Unify Premium functionality and how new customers can enable and utilise it quickly and easily.

RM Unify AD Sync Service v4

Provides a download of installers for RM Unify AD Sync Service v4 and Release Notes with instructions for installing and using the service.

Error "invalid username or password" when user tries to sign into RM Unify

Advice on troubleshooting RM Password Filter on RM Unify if users get the error message "invalid username or password".

RM Unify - Error "You can't sign in because your account has been temporarily locked due to several incorrect sign in attempts"

Explains why an error message "You can't sign in because your account has been temporarily locked due to several incorrect sign in attempts" is displayed when attempting to log on to RM Unify and other possible conditions which may not be as obvious.

FAQ for Microsoft 365 when federated to RM Unify

Contains information regarding the support level for Microsoft 365 via RM Unify and also explains how to resolve some common issues.

Preparing your network for device single sign-on (SSO) with RM Unify

Provides the steps for configuring your network to use device SSO with RM Unify.

RM Unify - How to reconnect a recreated RM Unify user's Microsoft 365 mailbox

Details how to identify and resolve RM Unify accounts which have been recreated but not re-connected with their Microsoft 365 mailbox.

Latest Technical Articles for RM Unify

Error message "Sorry, an error occurred while processing your request" displayed when clicking RM Unify M365 app tiles - 19 May 2021

Explains why an error message "Sorry, an error occurred while processing your request" is displayed when you click any Microsoft 365 app tile from the App Library.

How to set up RM Integris Datashare for RM Unify - 06 May 2021

Explains the process of authorising the transfer of one's data to RM Unify.

"UPTERROR. User... Management Information about this User appears to be corrupt" error message in RM Unify Audit log - 05 May 2021

Explains the workaround to be performed for the RM Unify Audit log error "UPTERROR. User... Management Information about this User appears to be corrupt".

"Sorry, an error occurred while processing your change password request" error is shown in the RM Unify Management Console - 28 Apr 2021

Details an uncommon error which an authorised user may see when changing another user's password in the RM Unify Management Console.

RM Unify User Audit log reports the same user change events repeatedly - 22 Apr 2021

Explains why the same user change events are repeated in the RM Unify User Audit log.

"PRIMARYTSAFAILEDPROCESSING... CC4 was unable to update User Properties." error message in RM Unify Audit log - 20 Apr 2021

Explains the cause of RM Unify Audit log error "PRIMARYTSAFAILEDPROCESSING... CC4 was unable to update User Properties.".