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Quick Start Guide - Welcome to RM Unify

Welcome to the RM Unify Quick Start Guide.

RM Unify and GDPR

This index technical article lists all the relevant resources that provide information about GDPR relating to the RM Unify product.

RM Unify AD Sync Service v3

Provides a download of installers for RM Unify AD Sync Service v3 and Release Notes with instructions for installing and using the service.

RM Unify - How to reconnect a recreated RM Unify user's Microsoft Office 365 mailbox

Details how to identify and resolve RM Unify accounts which have been recreated but not re-connected with their Office 365 mailbox.

Error "invalid username or password" when user tries to sign into RM Unify

Advice on troubleshooting RM Password Filter on RM Unify if users get the error message "invalid username or password".

Preparing your network for device single sign-on (SSO) with RM Unify

Provides the steps for configuring your network to use device SSO with RM Unify.

FAQ for Microsoft Office 365 when federated to RM Unify

Contains information regarding the support level for Microsoft Office 365 via RM Unify and also explains how to resolve some common issues.

How to raise an Office 365 support call with Microsoft

Describes how to raise an Office 365 support call with Microsoft.

Getting started with Microsoft Office 365

How to get started with Microsoft Office 365 including where to find your RM Unify site URL, how to sign up with Microsoft, information on the RM Ad Sync Tool and the premigration tasks you need to complete.

Latest Technical Articles for RM Unify

Possible issue when adding next year's student users to RM Unify - 07 Jun 2018

Describes an issue relating to the year of entry of RM Unify student user accounts that get created in advance of them starting at the school.

RM Unify multi-factor authentication and connected apps - 06 Jun 2018

Provides some further details about the expected behaviour with RM Unify connected apps when MFA is enabled.

Office 365 federation fails with an error "An unexpected error occurred while checking your Office 365 domain details" - 31 May 2018

Explains why you may see the error "An unexpected error occurred while checking your Office 365 domain details" when federating your Office 365 domain to an RM Unify establishment.

RM Unify Launch Pad background does not display in Internet Explorer 11 - 31 May 2018

Explains why the Launch Pad background image may not display for users of Internet Explorer 11.

RM Unify - How to change MIS provider when using MIS Sync - 30 May 2018

Explains the process to follow when your school changes the MIS provider used to upload data to RM Unify via MIS Sync.

Teaching staff users in RM Integris appear as non-teaching staff in RM Unify via MIS Sync - 30 May 2018

Explains why teaching staff users appear in RM Unify as non-teaching staff when using MIS Sync.