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Remote teaching and learning with RM Unify, Microsoft 365 and Google Workspace

Details some of the preparation, configuration and setup that an RM Unify administrator needs to consider to allow users to work remotely (i.e during school closures).

RM Unify Group Sync - what happens to groups at the end of the year rollover

Explains how RM Unify manages MIS groups, which are synced to Microsoft 365 and Google Workspace, at the end of an academic year.

FAQ for RM Unify Group Sync

Details some of the common questions asked about RM Unify Group Sync when used to sync Microsoft 365 Groups and/or Google Classes.

RM Unify Google Classroom MIS group sync

Details of Google Classroom MIS group sync in RM Unify.

RM Unify Group Sync for Microsoft 365 groups

Details on RM Unify Group Sync for Microsoft 365 Groups.

RM Unify quick reference start-up guide for administrators

Explains the RM Unify Premium functionality and how new customers can enable and utilise it quickly and easily.

RM Unify AD Sync Service v4

Provides a download of installers for RM Unify AD Sync Service v4 and Release Notes with instructions for installing and using the service.

Error "invalid username or password" when user tries to sign into RM Unify

Advice on troubleshooting RM Password Filter on RM Unify if users get the error message "invalid username or password".

RM Unify - Error "You can't sign in because your account has been temporarily locked due to several incorrect sign in attempts"

Explains why an error message "You can't sign in because your account has been temporarily locked due to several incorrect sign in attempts" is displayed when attempting to log on to RM Unify and other possible conditions which may not be as obvious.

FAQ for Microsoft 365 when federated to RM Unify

Contains information regarding the support level for Microsoft 365 via RM Unify and also explains how to resolve some common issues.

Latest Technical Articles for RM Unify

PRIMARYTSAFAILEDPROCESSING. User.... Current connection to Active Directory has corrupted in RM Unify User Audit Log - 03 Feb 2023

Explains the workaround to be performed for the RM Unify Audit log error "PRIMARYTSAFAILEDPROCESSING. User.... Current connection to Active Directory has corrupted."

RM Unify status page - 03 Feb 2023

Details the RM Unify status page, its functions and where to find it.

How to set up Seneca Learning with an RM Unify federated Microsoft 365 domain - 03 Feb 2023

Explains how to enable authentication to Seneca Learning where the Microsoft 365 domain is federated to RM Unify.

Re-authorise RM Unify access to Google Workspace - 13 Jan 2023

Explains how to re-authorise RM Unify access to your domain in Google Workspace.

"External licences are not supported for this app" error shown when attempting to install an app from the RM Unify App Library - 14 Sep 2022

Explains why it is not possible to buy an app, or to connect to an existing app licence, when installing a paid-for app in the RM Unify App Library.

RM Unify accounts are unexpectedly provisioned for staff who are 'off roll' in Arbor - 14 Sep 2022

Explains why some staff users get RM Unify accounts unexpectedly provisioned when they have left the school and have been deleted from the Arbor MIS.