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Remote teaching and learning with RM Unify, Office 365 and G Suite

Details some of the preparation, configuration and setup that an RM Unify administrator needs to consider to allow users to work remotely (i.e during school closures).

RM Unify Google Classroom MIS group sync

Details of Google Classroom MIS group sync in RM Unify.

RM Unify Microsoft Office 365 MIS group sync

Details on RM Unify Microsoft Office 365 group sync.

RM Unify quick reference start-up guide for administrators

Explains the RM Unify Premium functionality and how new customers can enable and utilise it quickly and easily.

RM Unify AD Sync Service v4

Provides a download of installers for RM Unify AD Sync Service v4 and Release Notes with instructions for installing and using the service.

Error "invalid username or password" when user tries to sign into RM Unify

Advice on troubleshooting RM Password Filter on RM Unify if users get the error message "invalid username or password".

RM Unify - Error "You can't sign in because your account has been temporarily locked due to several incorrect sign in attempts"

Explains why an error message "You can't sign in because your account has been temporarily locked due to several incorrect sign in attempts" is displayed when attempting to log on to RM Unify and other possible conditions which may not be as obvious.

FAQ for Microsoft Office 365 when federated to RM Unify

Contains information regarding the support level for Microsoft Office 365 via RM Unify and also explains how to resolve some common issues.

Preparing your network for device single sign-on (SSO) with RM Unify

Provides the steps for configuring your network to use device SSO with RM Unify.

RM Unify - How to reconnect a recreated RM Unify user's Microsoft Office 365 mailbox

Details how to identify and resolve RM Unify accounts which have been recreated but not re-connected with their Office 365 mailbox.

Latest Technical Articles for RM Unify

Linking MIS records to RM Unify user accounts - 18 Jan 2021

Outlines the process of linking MIS records to RM Unify user accounts.

RM Unify Audit log error "PRIMARYTSAFAILEDPROCESSING ... Active Directory Services through an Exception" - 06 Jan 2021

Explains the cause of Audit log error "PRIMARYTSAFAILEDPROCESSING ... Active Directory Services through an Exception".

How to add users to existing teams in Microsoft Teams and assign polices for non RM Unify schools - 08 Dec 2020

Outlines the process of adding users to existing teams in Microsoft Teams and assigning polices for non RM Unify schools.

How to add users to existing teams in Microsoft Teams and assign polices for RM Unify schools - 08 Dec 2020

Outlines the process of adding users to existing teams in Microsoft Teams and assigning polices for RM Unify schools.

Error "Hmm. Your browser version isn't supported." displayed while using Microsoft Teams via a web browser on a mobile device - 15 Oct 2020

Explains why you may receive the error message ""Hmm. Your browser version isn't supported." when trying to log on or access Microsoft Teams via a web browser on your mobile device.

How to create a class team in Microsoft Teams from a Microsoft 365 group - 20 Aug 2020

Describes how to create a class team in Microsoft Teams from an existing Microsoft 365 group.