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RM Unify quick reference start-up guide for administrators

Explains the RM Unify Premium functionality and how new customers can enable and utilise it quickly and easily.

RM Unify Microsoft Office 365 group sync

Details on RM Unify Microsoft Office 365 group sync.

RM Unify Google Classroom MIS group sync

Details of Google Classroom MIS group sync in RM Unify.

RM Unify AD Sync Service v3

Provides a download of installers for RM Unify AD Sync Service v3 and Release Notes with instructions for installing and using the service.

RM Unify - Error "You can't sign in because your account has been temporarily locked due to several incorrect sign in attempts"

Explains why an error message "You can't sign in because your account has been temporarily locked due to several incorrect sign in attempts" is displayed when attempting to log on to RM Unify and other possible conditions which may not be as obvious.

RM Unify and GDPR

This index technical article lists all the relevant resources that provide information about GDPR relating to the RM Unify product.

RM Unify - How to reconnect a recreated RM Unify user's Microsoft Office 365 mailbox

Details how to identify and resolve RM Unify accounts which have been recreated but not re-connected with their Office 365 mailbox.

Error "invalid username or password" when user tries to sign into RM Unify

Advice on troubleshooting RM Password Filter on RM Unify if users get the error message "invalid username or password".

Preparing your network for device single sign-on (SSO) with RM Unify

Provides the steps for configuring your network to use device SSO with RM Unify.

FAQ for Microsoft Office 365 when federated to RM Unify

Contains information regarding the support level for Microsoft Office 365 via RM Unify and also explains how to resolve some common issues.

How to raise an Office 365 support call with Microsoft

Describes how to raise an Office 365 support call with Microsoft.

Latest Technical Articles for RM Unify

Error message "Sorry but your account has been deleted" is displayed when logging on with an RM Unify parent account - 16 May 2019

Explains why parent accounts may receive the error message "Sorry but your account has been deleted" when trying to log on to RM Unify.

Managing Groupcall Xporter on a new or upgraded SIMS server - 17 Apr 2019

Provides guidance on how to manage Groupcall Xporter on a new or upgraded SIMS server.

RM Unify AD Sync registration fails or user changes don't upload with log error "failed to construct connection to Unify server" - 17 Apr 2019

Explains why the RM Unify AD Sync Configuration tool may fail to register your establishment, or fail to upload new or changed users.

Clicking a G Suite tile from the RM Unify launch pad redirects you to the Google account picker page - 12 Apr 2019

Explains why clicking a G Suite tile from the RM Unify launch pad redirects the user to the Google account picker page.

Clicking 'Sign in' on the Google sign-in page redirects a user to the RM Unify sign-in page - 12 Apr 2019

Explains why clicking 'Sign In' from www.google.co.uk can sometimes result in the user being directed to the RM Unify sign in page.

Logged out of RM Unify after entering maximum number of incorrect MFA codes - 12 Apr 2019

Details the issue of being logged out of RM Unify if you exceed the maximum number of attempts at entering the multi-factor authentication codes for a configured app.