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Remote teaching and learning with RM Unify, Office 365 and G Suite

Details some of the preparation, configuration and setup that an RM Unify administrator needs to consider to allow users to work remotely (i.e during school closures).

RM Unify Google Classroom MIS group sync

Details of Google Classroom MIS group sync in RM Unify.

RM Unify Microsoft Office 365 group sync

Details on RM Unify Microsoft Office 365 group sync.

RM Unify quick reference start-up guide for administrators

Explains the RM Unify Premium functionality and how new customers can enable and utilise it quickly and easily.

RM Unify AD Sync Service v4

Provides a download of installers for RM Unify AD Sync Service v4 and Release Notes with instructions for installing and using the service.

Error "invalid username or password" when user tries to sign into RM Unify

Advice on troubleshooting RM Password Filter on RM Unify if users get the error message "invalid username or password".

RM Unify - Error "You can't sign in because your account has been temporarily locked due to several incorrect sign in attempts"

Explains why an error message "You can't sign in because your account has been temporarily locked due to several incorrect sign in attempts" is displayed when attempting to log on to RM Unify and other possible conditions which may not be as obvious.

FAQ for Microsoft Office 365 when federated to RM Unify

Contains information regarding the support level for Microsoft Office 365 via RM Unify and also explains how to resolve some common issues.

Preparing your network for device single sign-on (SSO) with RM Unify

Provides the steps for configuring your network to use device SSO with RM Unify.

RM Unify - How to reconnect a recreated RM Unify user's Microsoft Office 365 mailbox

Details how to identify and resolve RM Unify accounts which have been recreated but not re-connected with their Office 365 mailbox.

Latest Technical Articles for RM Unify

Users are taken to the Delve app in Office 365 when clicking the OneDrive tile - 13 May 2020

Explains why a user might be taken to the Delve app in Office 365 when they click the OneDrive tile on their Launch Pad.

Some apps not accessible via RM Unify when using a superseded browser version - 13 May 2020

Explains why users may experience issues accessing third-party apps via RM Unify when using an 'old' or superseded browser version.

How staff accounts in RM Unify can reset students' passwords - 13 May 2020

Explains how any Teaching or Non-Teaching Staff account is able to reset a student user's RM Unify password.

How to create a Microsoft Teams tile in RM Unify - 27 Apr 2020

Details the steps required to create an RM Unify tile for Microsoft Teams which allows the user to be signed in automatically with no additional authentication required.

Student users see a message "You're missing out! Ask your admin to enable Microsoft Teams" in Office 365 - 19 Mar 2020

Details why a student user may see the message "You're missing out! Ask your admin to enable Microsoft Teams" when trying to access Microsoft Teams.

Troubleshooting SSL Connect - 19 Mar 2020

Outlines some diagnostic information to help troubleshoot user issues with SSL Connect.