Community Connect 4 portal

Support HomeMy Support CallsKnowledge LibraryMy LibraryMy ComputerConnect 4 Home

RSS Feed for Community Connect 4 Portal articlesWhat is RSS ?
Welcome to the CC4 Support Portal


Username or Email:
Forgotten your username or password?
Password:

 or 
Remember Me:


Editor's choice


Locked DownloadImportant CC4 update to fix Program Set delivery on CC4 computers [CC4UPD195]
 Provides a new version of RM Desktop Agent to fix issues in delivering Program Sets on CC4 computers.


Locked DownloadCC4 update to provide a security enhancement to CC4 Access servers [CC4UPD198]
 This is an important CC4 update that provides a security enhancement to CC4 Access servers.


Locked DownloadTool for setting network start timeout policy for Windows 7 computers
 Provides a network start timeout policy for Windows 7 computers to resolve an issue where domain computer policies are not getting applied.


Locked Technical ArticleWebsites using Adobe Flash Player content fail to load in Google Chrome
 When using the Google Chrome browser, sites displaying Adobe Flash Player content (swf) cannot be loaded. Contains a workaround to resolve this issue.


Locked DownloadDriver Update 103 for Community Connect 4 networks [CC4DRV103] with supplementary CC4DRV103a
 A download to install updated drivers for use during computer builds on Community Connect 4 networks.


Locked DownloadMicrosoft .NET Framework 4.6.1 for Community Connect 4 networks
 Provides download and instructions for installing Microsoft .NET Framework 4.6.1 for Community Connect 4 networks.


Locked Technical ArticlePop-up message "Do you trust this printer" or "Connect to printer" displayed when you log on to the CC4 computer
 Details a known issue with the mapping of printers if KB3170455 is installed.


Locked DownloadCumulative update for Windows 10 (KB3163912 and KB3172985)
 Provides cumulative updates KB3172985 and KB3163912 for Windows 10 and instructions for installing them.


Locked Technical ArticleWindows 10 on CC4 Client Pack index article
 Index article with links to all CC4 Windows 10 articles.


Locked DownloadCC4 Updates Rollup-2 Tool
 Provides a rollup of CC4 updates for CC4.3 and CC4.5 networks. This tool covers updates up to CC4UPD175.


Locked DownloadCC4 computers may boot, load the Build Client and then display an error "failed to find BuildConstants.xml"
 Provides a workaround to a known issue where some computers boot to an old restore point.


Locked Technical ArticleList of CC4 software updates in development
 Provides information about the forthcoming software updates for CC4 networks.


Locked Technical ArticleCC4 packaging index article
 An index article with links to CC4 packaging articles, guides and troubleshooting articles.


Locked Technical ArticleCommunity Connect 4 computer build process - Index article
 Index article with links to technical and reference articles on the Community Connect 4 computer build process.


Locked Technical ArticleIndex article for WSUS on Community Connect 4
 This is an index article with links to technical and reference articles for WSUS on Community Connect 4 (CC4).


Locked Technical ArticleHow to restart the RM Service Host on a CC4 network
 You may need to restart the RM Service Host in the following situations: Newly added drivers are not appearing while trying to add to a build disk, package assignment not working properly, build failures, unable to uninstall software from the RMMC.


Locked DownloadHow to determine why computers are in the Requiring System Updates list
 Provides a download for the RM Stale Package Detector tool.


Locked DownloadCC4 Windows 8.1 and Windows 10 1511 - Workaround to help prevent slow logons with a black screen
 Workaround to prevent slow logon to Windows 8.1 and Windows 10 1511 only computers due to registry bloat of Start Menu Cache.


Latest Community Connect 4 technical articles


Locked Technical ArticleHow to reconfigure Backup Exec after a HDD replacement (Raid rebuild) RM Disk to Disk to Tape (D2D2T) - 13 Jan 2017

If a HDD has failed in the RM DiskBox and has been replaced and the Raid 0 rebuilt, D2D2T will not continue working as previously because the backup-to-disk folder will not be recognised by Symantec Backup Exec.



Locked Technical ArticleError "The entered computer name is invalid" displayed when you try to rename a computer on a Community Connect 4 network - 06 Jan 2017

Details why the error message "The entered computer name is invalid" is displayed when you try to rename a computer on a Community Connect 4 network.



Locked Technical ArticleDomain admins cannot log on to the Windows 8.1 or Windows 10 computer of a privileged user on a Community Connect 4 network - 05 Jan 2017

Explains why domain admins cannot log on to the Windows 8.1 or Windows 10 computer of a privileged user when the 'Deny access to other users' box is ticked on a Community Connect 4 network.



Locked Technical ArticleImport Tape option within Veeam Backup & Replication is greyed out - 04 Jan 2017

Explains why the Import Tape option in Veeam Backup & Replication is greyed out.



Locked Technical ArticleHow to enable the scroll option in Windows 10 Start menu on a Community Connect 4 network - 04 Jan 2017

Provides steps to enable the scroll option in Windows 10 Start menu on a Community Connect 4 network.



Locked Technical ArticleRM OneDrive Mapper runs twice at logon for privileged users - 22 Dec 2016

Explains how to fix an issue where RM OneDriveMapper runs twice at logon.



More Technical Articles...

Latest CC4 Downloads
Locked DownloadCumulative update for Windows 10 version ...
Locked DownloadCC4 update to provide a security enhance ...
Locked DownloadTool for setting network start timeout p ...
Have Your Say
Have Your Say
How can we enhance and improve our Community Connect range of products?
  How do I contact RM Support?
Community Connect 4 Portal
Community Connect 4 Portal
Discuss with your peers

Visit all of the RM Community forums


Visit the CC4 forums 


Visit the CC4 development forum


Frequently asked questions

Check our list of frequently asked questions if you need help.
Issue 14 newsletter

Read issue 14 of the RM Support Newsletter

Is your network up to date?

Updates

Drivers


RM Package Blueprint list

Click here to see a list of all the RM Package Blueprints.

 

Community Connect 4 News

Microsoft Volume Licensing price increase
Symantec security issue affecting all RM Virus Protect (RMVP) and Symantec End Protection (SEP) customers
Ransomware vulnerability
More News...

Upcoming Training

No Events found.
Go to the Events homepage...

Hardware specifications

Hardware specifications for CC4.3
Hardware specifications for CC4.5
Support Information

Recommended hardware
Supported technologies
Third party contact list
Terms and Conditions
CC4 Applications Area