View our most recently published articles in date order, youngest first.
Details the release of an important update to RM Unify AD Sync which must be installed to your AD Sync server.
Explains why this error may be logged in the Groupcall Portal for a school for which the MIS Sync daily job is failing to complete.
Explains what each of the app status labels mean when viewing in the RM Unify App Library.
Explains the cause of the error "Failed to decrypt password" in the RM Unify User Audit log.
Explains why one or more users are presented with a Microsoft authentication prompt when accessing the Internet with UBF.
Provides information for customers who have Windows Server 2012 which goes end of life in October 2023.
Explains why a log error message "An error occurred while making the HTTP request to https://api.platform.rmunify.com/unifyprovisioning/identityprovider.svc" is displayed when trying to register your establishment in RM Unify AD Sync.
Explains why you may see a "Sorry but an unexpected error occurred" error message when viewing the 'Deleted users' list of the RM Unify Management Console.
Explains why the RM Unify admin may see the "Unexpected error" message and how to address this issue.
Details the steps to be followed when enabling RM Unify MIS Sync for 'IRIS Ed:Gen'.
Details the troubleshooting steps required for investigating sync issues (sync stopped, missing users, data, etc.) with Groupcall XE (cloud-based Xporter).
Explains why the RM Unify Network Agent log reports the error message "Exception: System.UnauthorizedAccessException: Access to the path 'Interop.ActiveDs.dll' is denied."
The telephone number for Integris and Finance support is changing from 1 June 2023.
Explains why the RM Unify Network Provisioning Test Tool reports an error "The performance of the Active Directory is slowing which is preventing the creation of new Users. You will need to increase the in RoleOURoots.xml."
Explains the cause of this error: "An error occurred while sending the request. System.Net.Sockets.SocketException: No connection could be made because the target machine actively refused it".
Details the steps required to move a site from using SIMS on-premises to SIMS Connected where they are using RM Unify MIS Sync.
Explains how to integrate an existing RM Easimaths site, the users, and data, to RM Unify.
Explains how to upgrade an existing installation of Network Agent v1 to v2.
Explains why some existing RM Unify users with existing Microsoft 365 (M365) accounts are showing as New instead of Existing in the user matching screen during M365 federation.
Provides RM Easimaths support information.
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