View our most recently published articles in date order, youngest first.
Explains how to add users to additional groups in the Active Directory.
Explains the cause of RM Unify Audit log error "User could not be created in CC4.".
Explains the cause of the Audit log error "OBJECTNOTFOUND: User: A user with the specified ID could not be found".
Explains when you might need to, as well as how to, update your RM Unify establishment with a new 'Department for Education' (DfE) number, or code.
Explains how the grace period functionality works within RM Unify and how to apply it to user accounts.
Explains why an RM Unify account might show an unexpectedly recent Last Updated timestamp when viewed in the Management Console.
Details the steps to be followed when enabling RM Unify MIS Sync for Arbor.
Explains the status of SSO from RM Unify into key RM and external integrated providers.
This document is to update examining teams on changes to procedures during the marking session.
Outlines the process to archive and restore Class Teams, along with the details on how to copy files from one Class to another Class Team and re-use assignments from archived Teams.
Explains why an error message "Sorry, an error occurred while processing your request" is displayed when you click any Microsoft 365 app tile from the App Library.
Explains the process of authorising the transfer of one's data to RM Unify.
Details an uncommon error which an authorised user may see when changing another user's password in the RM Unify Management Console.
Explains why the same user change events are repeated in the RM Unify User Audit log.
Explains how to resolve the error message "AADSTS7000112: Application (Microsoft Teams) is disabled." when users sign in to the Teams desktop app.
Details the Microsoft 365 user licensing options available when federated to RM Unify.
Explains why an unexpected admin account is listed as the author of user changes in the Google Workspace Admin Audit log.
Details a known issue where RM Unify accounts continue to be displayed, despite having their super admin rights revoked.
Provides workaround to the issue of Microsoft 365 or M365 'Apps for Enterprise' failing to manually activate.
Explains why an error message "ERROR,"GetIdentity","The email id of the user selected to send to Unify does not match the required format."" is displayed in the RM Unify AD Sync log.
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