Provides guidance on how to manage Groupcall Xporter on a new or upgraded SIMS server.

Published: 17 Apr 2019 | Cref: TEC6761110 | Last Updated:02 May 2023

Explains the security and privacy provided by RM Unify.

Published: 09 Nov 2017 | Cref: TEC5950948 | Last Updated:23 Jul 2024

Checks that can be performed on the battery of portable computers and tips on how to ensure maximum life capacity.

Published: 03 Jun 2005 | Cref: TEC401640 | Last Updated:23 Jul 2024

RM Unify Network Provisioning - Users moving between RM ...

Describes the expected behaviour when one or more users move between RM Unify establishments sharing the same Active Directory and configured for ...

Published: 19 Aug 2022 | Cref: TEC8709453 | Last Updated:22 May 2023

CC4 multi-site package repository health check tool

Provides a repository health check tool for use on CC4 multi-site networks.

Published: 05 Mar 2012 | Cref: DWN1980356 | Last Updated:20 Apr 2023

Explains why an error message "specify a domain controller" is displayed while installing RM Unify AD Sync and provides steps to resolve this issue.

Published: 21 Nov 2016 | Cref: TEC5439988 | Last Updated:13 Apr 2023

Important CC4 update to fix potential inaccessibility to ...

Applies policy changes to activate Microsoft fix for the potential issue.

Published: 19 Sep 2019 | Cref: DWN6959899 | Last Updated:17 Oct 2022

Recommended anti-virus settings for Microsoft Hyper-V hosts

Provides the recommended anti-virus settings for Microsoft Hyper-V hosts.

Published: 18 May 2015 | Cref: TEC4542347 | Last Updated:10 Feb 2023

Important CC4 update to update legacy permissions ...

Provides a fix for CC4 servers where student users have 'List/Read Data' permissions for RMStaff folder.

Published: 05 Oct 2017 | Cref: DWN5880637 | Last Updated:04 Jan 2023

Installation instructions for RM RemoteSafe.

Published: 16 Mar 2011 | Cref: TEC672090 | Last Updated:09 Jun 2025