CC4 update to provide a security enhancement to CC4 Access ...

This is an important CC4 update that provides a security enhancement to CC4 Access servers.

Published: 16 Dec 2016 | Cref: DWN5484757 | Last Updated:22 Sep 2022

Firewall port exclusions for internal firewalls on servers

Lists all the firewall port exclusions for supported technologies on servers.

Published: 04 Oct 2023 | Cref: TEC9356830 | Last Updated:06 Jun 2024

CC4 update for Google Chrome [CC4UPD161]

Provides a CC4 update to import a Google Chrome package and associated policies into the RM Management Console.

Published: 13 Apr 2015 | Cref: DWN4321461 | Last Updated:23 Jul 2024

Error "Custom action SetTypeManagerACLs script error ...

Provides resolution for the error "Custom action SetTypeManagerACLs script error -2147024770" message displayed during the installation of RM Legacy ...

Published: 03 Mar 2015 | Cref: TEC4418156 | Last Updated:01 Mar 2023

Explains how RM Unify manages data retention.

Published: 06 Oct 2017 | Cref: TEC5900881 | Last Updated:11 Sep 2024

How to tighten 'HTTP header disclosure' security on a CC4 ...

Steps to hide the HTTP header information to tighten security.

Published: 01 Nov 2018 | Cref: TEC6505601 | Last Updated:31 Jan 2023

WebHelp 5.50

Published: 05 Aug 2008 | Last Updated:05 Aug 2008

How to remove the RM Network Recycle Bin from a CC4 network

Gives instructions for removing the RM Network Recycle Bin components from a CC4 network.

Published: 24 Oct 2012 | Cref: TEC2512570 | Last Updated:17 Oct 2022

Explains how RM Unify manages MIS groups, which are synced to Microsoft 365 and Google Workspace, at the end of an academic year.

Published: 13 Jul 2017 | Cref: TEC5786546 | Last Updated:30 Jun 2025

Troubleshooting CC4 computer build failures using logfiles

Provides details on the logfiles worth reviewing when diagnosing CC4 computer build failures, or if requested by an RM Support engineer

Published: 11 Mar 2010 | Cref: TEC1625277 | Last Updated:28 Feb 2024