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... support tool provided with RM Tutor 6.1 to gather detailed information from the Tutor Control or student computer , should you encounter an issue.
To view which user is logged onto a computerFrom the left-hand pane, expand Computers and choose All Computers.
Explains why the CC4 SmartClient process fails on CC4 Matrix or CC4 TEN sites and provides a workaround for this issue.
A download to install updated drivers for use during computer builds on Community Connect 4 networks.
CC4 builds to Windows 10 20H2 may stall and require manual intervention due to Windows updates failing to install at the end of the build.
This article discusses the Community Connect® 4 (CC4) build diagnostics button entries and how to troubleshoot failures at this point of the build.
Includes questions on computer build, packaging and the RM Management Console information.
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