How to give access to RM Tutor 6.1 for staff in custom ...

Describes the additional steps that may be required to give access to RM Tutor 6.1 for staff in custom security groups.

Published: 27 Feb 2013 | Cref: TEC2993900 | Last Updated:26 Jul 2022

Manual recovery process for a failed CC4 core upgrade (the ...

Provides information about a manual process that can be used to recover a failed CC4 core upgrade.

Published: 05 May 2015 | Cref: TEC4523113 | Last Updated:08 Feb 2023

How to allow students to request help in RM Tutor 6.1

Describes how to enable students to send help requests in RM Tutor 6.1.

Published: 27 Feb 2013 | Cref: TEC2993902 | Last Updated:26 Jul 2022

How to secure RM Tutor to prevent unauthorised access

Describes how to secure RM Tutor to prevent unauthorised access.

Published: 26 Feb 2013 | Cref: TEC2987594 | Last Updated:04 Oct 2024

Error "Error while loading prediction database" displayed ...

Explains why an error message "Error while loading prediction database" is displayed while running Clicker 7 on a Community Connect 4 network.

Published: 20 Sep 2016 | Cref: TEC5333882 | Last Updated:17 Apr 2023

Microsoft Office Multiple Activation Key (MAK) update for ...

Provides a download containing the package to update MAK for Microsoft Office 2016 and also the instructions to install the package and how to import ...

Published: 23 Feb 2016 | Cref: DWN4903132 | Last Updated:25 Aug 2020

RM Tutor - how to identify which version is installed

Describes how to identify which version of RM Tutor is installed on your CC4 network.

Published: 27 Oct 2017 | Cref: TEC5938071 | Last Updated:20 Dec 2022

How to secure RM Tutor to prevent unauthorised access

Describes how to secure RM Tutor to prevent unauthorised access.

Published: 26 Feb 2013 | Cref: TEC2987594 | Last Updated:24 May 2023

How to gather logfiles for Microsoft Teams for CC4 Networks

Provides the logfile locations for general troubleshooting.

Published: 13 Jan 2021 | Cref: TEC7679669 | Last Updated:19 Jan 2022

UEV can cause the Network Recycle Bin to fill up for users

User Experience Virtualisation (UEV) settings change frequently and are captured by the Network Recycle Bin (NRB) causing it to fill up.

Published: 22 Feb 2019 | Cref: TEC6678854 | Last Updated:28 Apr 2022