Knowledge Library

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Explains the changes to how we deliver Community Connect maintenance and improvement updates and frequently asked questions about CC4 subscription.

Published: 29 Nov 2018 | Cref: NWS6489949 | Last Updated:24 May 2023

Troubleshooting printer mapping issues on a Community ... You need to be logged in to access this content

Describes how to troubleshoot printer mapping issues on CC4 computers.

Published: 22 Mar 2012 | Cref: TEC2570455 | Last Updated:10 Feb 2022

Unable to log on to the CC4 RM Management Console due to ... You need to be logged in to access this content

Explains why you receive an error message "Authentication Error. Cannot contact the server" when logging on to the CC4 RM Management Console.

Published: 21 Jan 2013 | Cref: TEC3026383 | Last Updated:17 Dec 2022

When are my computers and servers restarted by Microsoft ... You need to be logged in to access this content

An outline of how the implementation of Microsoft WSUS on Community Connect® 4 is configured to handle Microsoft updates which request a restart.

Published: 06 Mar 2009 | Cref: TEC1386930 | Last Updated:09 Mar 2023

CC4 Access servers - Guidance on performance, ... You need to be logged in to access this content

Provides advice to customers about CC4 Access server configuration.

Published: 18 Jun 2020 | Cref: TEC7327379 | Last Updated:30 Sep 2022

RM Smart Client fails on computers and displays an open ... You need to be logged in to access this content

When using RM Smart Client to turn a Vanilla Workstation into a Community Connect 4 (CC4) computer the process fails.

Published: 12 Nov 2008 | Cref: DWN1295564 | Last Updated:27 Apr 2023

Critical CC4 update for handling WSUS updates following the ... You need to be logged in to access this content

Provides a CC4 update for handling WSUS updates after the install of CC4UPD203.

Published: 31 Jul 2017 | Cref: DWN5808147 | Last Updated:06 Sep 2022

Toshiba 500GB 2.5'' hard drive

Toshiba 500GB 2.5'' hard drive.

Published: 14 Feb 2013 | Cref: PRD3111628 | Last Updated:12 May 2023

Pop-up message "Do you trust this printer" or "Connect to ... You need to be logged in to access this content

Details a known issue with the mapping of printers if various Windows updates are installed.

Published: 23 Aug 2016 | Cref: TEC5307153 | Last Updated:26 Apr 2022

Background content for RM_Unify_AD_Sync_v4_for_CC4_Release_Note.pdf

Published: 26 Mar 2020 | Cref: MDL7276310 | Last Updated:27 Mar 2020

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