Explains the cause of the error "Failed to decrypt password" in the RM Unify User Audit log.

Published: 06 Nov 2023 | Cref: TEC9448926 | Last Updated:06 Nov 2023

Details the checks and steps required before moving from the CSV user provisioning method to AD Sync provisioning.

Published: 16 Jan 2019 | Cref: TEC6606766 | Last Updated:07 Apr 2026

Explains why users may see the "This account cannot be accessed because the domain is incorrectly configured" error message when trying to access a ...

Published: 03 May 2017 | Cref: TEC5678165 | Last Updated:30 Sep 2022

Microsoft Outlook pointing to an old Exchange server even ...

... Microsoft Outlook points to an old Exchange server even though all users are migrated to Microsoft 365 on a CC4.3/CC4.5 network with Outlook 2013/2010/2007.

Published: 07 Nov 2014 | Cref: TEC4201760 | Last Updated:01 Mar 2023

How to recreate default scheduled database maintenance jobs

How to recreate scheduled database maintenance jobs if a user deletes them.

Published: 28 Aug 2008 | Cref: TEC1267307 | Last Updated:29 Sep 2025

WebHelp 5.50

Published: 05 Aug 2008 | Last Updated:05 Aug 2008

How to enable the Shut Down button on the Start menu on ...

Procedure to reinstate the Shut Down button in the Start menu for a user.

Published: 24 Dec 2010 | Cref: TEC1742387 | Last Updated:04 Oct 2024

To manage users, use the Users option of the RM Management Console.

Published: 05 Aug 2008 | Last Updated:05 Aug 2008

Users > Managing users > Delete a userDeleting a userDeleting a user will also delete all their folders (unless they are locked).

Published: 05 Aug 2008 | Last Updated:05 Aug 2008

CC4 - Location Chooser displays the error message "Location ...

When a user logs on Location Chooser does not appear as expected and/or shows the error "Location Chooser is unable to get the list of locations".

Published: 02 Jun 2011 | Cref: TEC2042392 | Last Updated:25 Jul 2024