Details the Microsoft 365 user licensing options available when federated to RM Unify.

Published: 31 Mar 2021 | Cref: TEC7711832 | Last Updated:31 Mar 2026

... a known issue that prevents the use of the £ (pound) symbol in an RM Unify password and which also affects RM SafetyNet user based filtering.

Published: 20 Apr 2016 | Cref: TEC5118905 | Last Updated:06 Mar 2023

UEV can cause the Network Recycle Bin to fill up for users

User Experience Virtualisation (UEV) settings change frequently and are captured by the Network Recycle Bin (NRB) causing it to fill up.

Published: 22 Feb 2019 | Cref: TEC6678854 | Last Updated:28 Apr 2022

Describes an issue relating to the year of entry of RM Unify student user accounts that get created in advance of them starting at the school.

Published: 07 Jun 2018 | Cref: TEC6268715 | Last Updated:05 Jan 2023

Details why some staff users may see this error message when accessing Satchel One (formerly known as Show My Homework) via the RM Unify app.

Published: 01 Nov 2018 | Cref: TEC6470210 | Last Updated:20 Feb 2024

RM OneDrive Mapper Release Note and User Guide

Provides a download of the RM OneDrive Mapper Release Note and User Guide for CC4 networks.

Published: 20 May 2016 | Cref: DWN5174434 | Last Updated:29 Sep 2025

Explains why one or more users do not provision via AD Sync.

Published: 17 Jun 2016 | Cref: TEC5212534 | Last Updated:09 Dec 2022

Explains how RM Unify manages data retention.

Published: 06 Oct 2017 | Cref: TEC5900881 | Last Updated:16 Jun 2023

Explains how RM Unify users link to Arbor Finance.

Published: 29 Nov 2021 | Cref: TEC8266218 | Last Updated:06 Jul 2023

Details the Microsoft implementation of Microsoft 365 groups and how to restrict the ability to create them.

Published: 19 May 2015 | Cref: TEC4539695 | Last Updated:20 Mar 2023