Explains the changes to how we deliver Community Connect maintenance and improvement updates and frequently asked questions about CC4 subscription.

Published: 29 Nov 2018 | Cref: NWS6489949 | Last Updated:24 May 2023

How to perform a restore in RM Cloud Backup - D2D2C

Provides steps to perform a restore in RM Cloud Backup - D2D2C.

Published: 26 Sep 2016 | Cref: TEC5324483 | Last Updated:03 Jul 2024

Explains how to configure RM Unify MFA with trusted IP ranges so that MFA is bypassed on devices in the trusted range.

Published: 30 Jun 2022 | Cref: TEC8637174 | Last Updated:16 Apr 2026

Driver Update 155 for Community Connect 4 networks ...

A download to install updated drivers for use during computer builds on Community Connect 4 (CC4) networks.

Published: 17 Mar 2023 | Cref: DWN9065852 | Last Updated:28 Feb 2024

How do I know when updates have been released for my network?

Keeping your network up to date with service releases, hotfixes and critical security updates is vital, and an essential part of your job.

Published: 23 Apr 2009 | Cref: NWS1438445 | Last Updated:29 Sep 2025

Troubleshooting with RM Unify Network Provisioning

Provides general troubleshooting information.

Published: 17 Oct 2019 | Cref: TEC6904987 | Last Updated:11 Sep 2025

Download article for Groupcall Xporter to support MIS Sync integration with RM Unify.

Published: 02 Jun 2015 | Cref: DWN4153727 | Last Updated:07 Apr 2026

A newly imported user is unable to log on to the Community ...

After a user is imported into the RM Management Console, the user may not be able to log on to the CC4 network.

Published: 26 May 2009 | Cref: TEC1429036 | Last Updated:28 Jun 2024

CC4 Updates Rollup 2018 Tool

Provides a rollup of CC4 updates for CC4.3, CC4.5 and CoP networks. This tool covers updates from CC4UPD200 to CC4UPD216.

Published: 11 Dec 2018 | Cref: DWN6500743 | Last Updated:16 Jul 2024

Information about the integral 12-in-1 Media Card Reader.

Published: 10 Jan 2007 | Cref: PRD829968 | Last Updated:21 Jun 2019