Microsoft Office changes for October 2020 - Office 2010 EOL ...

Provides information on the upcoming changes for Microsoft Office in October 2020.

Published: 07 Oct 2020 | Cref: NWS7521559 | Last Updated:17 Apr 2023

eSafe to Smoothwall Monitor migration - RM provided tool

Provides a tool to help RM customers needing to migrate from eSafe to Smoothwall Monitor.

Published: 16 Aug 2021 | Cref: DWN8066677 | Last Updated:04 Oct 2024

Computers build but fail to install all the correct drivers ...

Explains how to use DPInst to install device drivers during the Community Connect 4 (CC4) build process.

Published: 29 May 2014 | Cref: TEC3912980 | Last Updated:10 Feb 2023

UEV settings may not apply correctly to CC4 privileged users

The procedure to fix the issue of UEV not working correctly for privileged users.

Published: 10 Jul 2019 | Cref: TEC6887361 | Last Updated:04 Oct 2024

Troubleshooting CC4 computer build failures using logfiles

Provides details on the logfiles worth reviewing when diagnosing CC4 computer build failures, or if requested by an RM Support engineer

Published: 11 Mar 2010 | Cref: TEC1625277 | Last Updated:28 Feb 2024

CC4 - Dagent has encountered an error and needs to close

Describes how to fix the error 'Dagent has encountered an error and needs to close' on Community Connect 4.

Published: 25 Sep 2009 | Cref: TEC1510469 | Last Updated:17 Apr 2023

Changing, updating or renewing your Microsoft Office 2019 ...

Explains how to update the Microsoft Office Pro Plus 2019 volume licence key.

Published: 01 Mar 2021 | Cref: TEC7755719 | Last Updated:08 Mar 2023

Microsoft Office 2019 integration pack installation ...

Microsoft Office 2019 integration pack fails to install on CC4 Matrix sites due to an issue creating the DNS entry.

Published: 27 Apr 2022 | Cref: TEC8522244 | Last Updated:04 Oct 2024

WebHelp 5.50

Published: 05 Aug 2008 | Last Updated:05 Aug 2008

Jobs allocated to Community Connect 4 computers do not ...

Describes an issue where jobs allocated to CC4 computers that have more than one address in DNS may not be actioned immediately or at all.

Published: 08 Mar 2010 | Cref: TEC1615058 | Last Updated:17 Dec 2022