Step by step guide on how to log, view or update calls using RM Support Online.

Published: 29 Apr 2014 | Cref: TEC4745850 | Last Updated:14 Feb 2024

SIMS - Exams day survival kit 2025

Contains PDF downloads of the exams day survival kit for the year 2025.

Published: 09 Jun 2025 | Cref: DWN10266138 | Last Updated:09 Jun 2025

Important CC4 update to enable UAC for Windows 10 computers ...

Fixes an issue where Windows 10 computers do not have User Account Control enabled.

Published: 16 Oct 2017 | Cref: DWN5897549 | Last Updated:29 Sep 2025

"PRIMARYTSAFAILEDPROCESSING CC4 was unable to update User ...

CC4 was unable to update User Properties.".

Published: 20 Apr 2021 | Cref: TEC7845452 | Last Updated:04 Oct 2024

CC4 Package deployment troubleshooter

Download this interactive flowchart to diagnose issues in package deployment on CC4 networks.

Published: 12 Aug 2009 | Cref: DWN1507592 | Last Updated:29 Sep 2025

Important CC4 update to fix Program Set delivery on CC4 ...

Provides a new version of RM Desktop Agent to fix issues in delivering Program Sets on CC4 computers.

Published: 24 Aug 2016 | Cref: DWN5305389 | Last Updated:29 Sep 2025

CC4 update to provide CC4 Printer Credits for CC4.5 ...

Provides a new version of CC4 Printer Credits for CC4.5 networks.

Published: 06 Oct 2015 | Cref: DWN4064997 | Last Updated:29 Sep 2025

Windows 10 v21H2 for CC4 Release Note

Provides a download of the Release Note for Windows 10 v21H2 on Community Connect 4 (CC4) networks.

Published: 02 Mar 2022 | Cref: DWN8426265 | Last Updated:29 Sep 2025

Microsoft Teams desktop app displays the message "To keep ...

Explains why the Microsoft Teams desktop app displays the banner message "To keep using Teams, download the latest update".

Published: 24 Mar 2021 | Cref: TEC7807902 | Last Updated:05 Jan 2023

CC4 BitLocker Support

A download of the software and release note to secure Windows 10 computers on Community Connect 4 (CC4) networks.

Published: 29 Jun 2018 | Cref: DWN6320284 | Last Updated:29 Sep 2025