Unable to remove the saved login credentials of the RMMC on ...

When you try to log on to the RM Management Console, the username and password details are auto-entered.

Published: 21 Apr 2011 | Cref: TEC2009575 | Last Updated:06 Nov 2026

CC4 - Negative numbers displayed for disk usage in the RM ...

Describes how to resolve an issue where disk usage can be shown as a large negative number in the user management area of the RM Management Console ...

Published: 04 Feb 2011 | Cref: TEC1902630 | Last Updated:06 Nov 2026

RM Desktop Agent fails to deliver Program Sets on students' ...

Explains an RM Desktop Agent error in which student users get an error message about Desktop Agent failing and Program Sets are not delivered correctly.

Published: 24 Mar 2011 | Cref: TEC1880427 | Last Updated:06 Nov 2026

Microsoft Office 2010/2013/2016/2019 - Activation through a ...

Outlines the steps you will need to take to allow Microsoft Office 2010/2013/2016/2019 to activate through a proxy server.

Published: 09 Dec 2010 | Cref: TEC1820640 | Last Updated:06 Nov 2026

How to enable Microsoft offline files on a Community ...

How to enable Microsoft offline files on a CC4 network.

Published: 03 Nov 2010 | Cref: TEC1802454 | Last Updated:06 Nov 2026

Using DESlock Full Disk Encryption on Community Connect 4 ...

Describes which CC4 functions are not compatible with DESlock-encrypted computers, and what to do if LST recovery and restore functions have been ...

Published: 06 Jul 2011 | Cref: TEC1763354 | Last Updated:06 Nov 2026

Error accessing smart-lists in the RM Management Console

'an error occurred while showing list properties' error message is displayed when accessing the properties of a smart-list in the RMMC.

Published: 23 Dec 2010 | Cref: TEC1834173 | Last Updated:06 Nov 2026

Users may experience long logoff times on CC4 computers

Users may experience long logoff times and computers may report as 'Offline' in the RM Management Console, despite replying to a ping request.

Published: 23 Mar 2011 | Cref: TEC1863823 | Last Updated:06 Nov 2026

Cloned user type settings are not applied when users log on ...

When you clone a user type, it gets created without any errors in the RM Management Console, but the settings are not applied when the users log on.

Published: 13 Jan 2011 | Cref: TEC1832269 | Last Updated:06 Nov 2026

CC4 Product status incorrectly reported

Describes an issue where the CC4 Product status is reported as incomplete ("This product cannot be assigned because it is missing one or more ...

Published: 12 Aug 2010 | Cref: TEC1729647 | Last Updated:06 Nov 2026