CC4 - Acceptable Use Policies appear for some users at ...

Describes an issue where CC4 Acceptable Use Policies appear for some users at every logon, regardless of the schedule and whether or not they have ...

Published: 09 Jul 2012 | Cref: TEC2741542 | Last Updated:04 May 2023

Users may experience long logoff times on CC4 computers

Users may experience long logoff times and computers may report as 'Offline' in the RM Management Console, despite replying to a ping request.

Published: 23 Mar 2011 | Cref: TEC1863823 | Last Updated:04 May 2023

A computer cannot be deleted from the RM Management Console ...

Describes how to resolve an issue where a user cannot delete a computer from the RM Management Console because it has a privileged user assigned to it.

Published: 15 Jun 2010 | Cref: TEC1673939 | Last Updated:04 May 2023

Microsoft Office 2019 integration pack installation ...

Microsoft Office 2019 integration pack fails to install on CC4 Matrix sites due to an issue creating the DNS entry.

Published: 27 Apr 2022 | Cref: TEC8522244 | Last Updated:03 May 2023

A computer build may fail if a scheduled task runs during ...

Details an issue where a computer build may fail if a scheduled task to start, shutdown or restart a computer runs during the build process.

Published: 08 Aug 2011 | Cref: TEC2096626 | Last Updated:03 May 2023

RMMC fails to delete users with error "The directory ...

Explains a workaround should user deletion fail if the AD account has an attached ActiveSync object.

Published: 07 Jan 2016 | Cref: TEC4931140 | Last Updated:02 May 2023

Computer build fails to install the correct drivers on a ...

Explains why third party computer build fails to install the correct drivers on a Community Connect 4 network.

Published: 15 Aug 2014 | Cref: TEC4052156 | Last Updated:11 May 2021

Updated 'CC4 Support for UEV' product released (v1.7.0.1 - ...

Provides information on a new release that customers should install if they use UEV on CC4.

Published: 26 Jun 2019 | Cref: NWS6863892 | Last Updated:28 Apr 2022

RM Management Console not showing tabs on computer ...

Describes an issue where you unable to view the computer properties from the RM Management Console (RMMC).

Published: 03 Jun 2010 | Cref: TEC1679919 | Last Updated:09 Jun 2022

"Connected, No Internet" message shown in the system tray ...

Discusses the reasons for the issue when hovering over the network icon in the system tray, it reports that it is connected but there is no Internet connection.

Published: 12 May 2021 | Cref: TEC7879105 | Last Updated:26 May 2022