Explains how to recover your system to the factory default install from the hard drive.

Published: 12 Nov 2012 | Cref: TEC2932792 | Last Updated:04 Oct 2024

CC4 Windows 10/8.1 BSOD when printing

Explains the cause of the error "APC_INDEX_MISMATCH" with a blue screen.

Published: 12 Mar 2021 | Cref: TEC7785352 | Last Updated:03 Oct 2024

Windows Server Update Service updates are not installing on ...

The WSUSContent folder is missing from the location so updates are not installing on the server.

Published: 21 Jul 2011 | Cref: TEC2111314 | Last Updated:25 Jul 2024

CC5 computer build and onboarding

Describes the process of taking any Windows 11 compatible device and onboarding it into CC5.

Published: 29 Jul 2025 | Cref: TEC10319085 | Last Updated:29 May 2026

CC4 - Microsoft Windows Server Update - Quota and Disk ...

Event ID 10042 & 10032 reported when you can't download updates via WSUS.

Published: 11 Nov 2009 | Cref: TEC1556412 | Last Updated:04 Oct 2024

WSUS 3.0 SP2 (Windows Server 2008R2) has stopped ...

Provides information on WSUS 3.0 SP2.

Published: 25 Jan 2022 | Cref: NWS8356342 | Last Updated:29 Sep 2025

The Backup Exec console fails to open with the error ...

Details an issue of opening Backup Exec following a Windows update.

Published: 22 Aug 2019 | Cref: TEC6936258 | Last Updated:04 Oct 2024

End of support for Adobe Flash Player on 31 December 2020

Microsoft are removing Adobe Flash Player from Windows operating systems.

Published: 30 Oct 2020 | Cref: TEC7563611 | Last Updated:04 Oct 2024

Pop-up message "Do you trust this printer" or "Connect to ...

Details a known issue with the mapping of printers if various Windows updates are installed.

Published: 23 Aug 2016 | Cref: TEC5307153 | Last Updated:03 Oct 2024

Veeam SureBackup jobs fail while running test scripts

Veeam SureBackup test scripts fail due to uncommitted Windows Updates.

Published: 01 Mar 2016 | Cref: TEC5050453 | Last Updated:25 Jul 2024