How do I know when updates have been released for my network?

Keeping your network up to date with service releases, hotfixes and critical security updates is vital, and an essential part of your job.

Published: 23 Apr 2009 | Cref: NWS1438445 | Last Updated:29 Sep 2025

Terminology used in Community Connect 4 networks

Describes the terminology used to describe currently supported Community Connect 4 networks - their versioning, components and features.

Published: 28 May 2008 | Cref: TEC1184791 | Last Updated:04 Oct 2024

Troubleshooting CC4 build issues after installing CC4UPD203

Describes scenarios that may lead to build failures after installing CC4UPD203.

Published: 04 Oct 2017 | Cref: TEC5897397 | Last Updated:23 Jul 2024

How to use the RM Tutor 6.1 support tool to generate logs

Describes how to use the support tool provided with RM Tutor 6.1 to gather detailed information from the Tutor Control or student computer, should ...

Published: 20 Feb 2014 | Cref: TEC3770828 | Last Updated:04 Oct 2024

Information on the default shares and permissions on ...

Details about the default shares and permissions on a Community Connect 4 (CC4) server.

Published: 26 Aug 2011 | Cref: TEC2079164 | Last Updated:04 Oct 2024

Community Connect 4 computer build process - Bootstrapper ...

Describes the Bootstrapper process and its involvement in the Community Connect 4 (CC4) computer build process.

Published: 26 Aug 2008 | Cref: TEC1275029 | Last Updated:29 Sep 2025

Error "Printers UI" displayed in the RMMC when attempting ...

Explains why a "Printers UI" error message is displayed in the RMMC when you try to view the properties of the All Printers node, computers or ...

Published: 12 Oct 2017 | Cref: TEC5911404 | Last Updated:03 Oct 2024

Explains the changes to how we deliver Community Connect maintenance and improvement updates and frequently asked questions about CC4 subscription.

Published: 29 Nov 2018 | Cref: NWS6489949 | Last Updated:24 May 2023

Building a computer installs a fresh copy of the operating system and any drivers required.

Published: 05 Aug 2008 | Last Updated:05 Aug 2008

RM Support - Frequently asked questions (FAQ) on Community ...

Contains a list of the most common questions our RM Support team gets asked plus links to the articles that answer them.

Published: 16 Mar 2015 | Cref: TEC4446864 | Last Updated:20 Apr 2023