Manual recovery process for a failed CC4 core upgrade (the ...

Provides information about a manual process that can be used to recover a failed CC4 core upgrade.

Published: 05 May 2015 | Cref: TEC4523113 | Last Updated:06 Nov 2026

How to use 'Name and Connectivity Server' on RM Tutor to ...

Describes how to use 'Name and Connectivity Server' to locate and connect to student computers in LAN/wireless LAN environments, particularly where ...

Published: 17 Jul 2014 | Cref: TEC3933507 | Last Updated:06 Nov 2026

Unsupported CC4 components on a CC4 CoP network (2016 / ...

Provides information about the RM Support position for CC4 components on a CoP network.

Published: 19 Jun 2014 | Cref: TEC3857238 | Last Updated:06 Nov 2026

How to create CC4 packages for MSU files

Explains the process to import an MSU file into the RM Management Console (RMMC).

Published: 17 Mar 2014 | Cref: TEC3809017 | Last Updated:06 Nov 2026

How to use the RM Tutor 6.1 support tool to generate logs

Describes how to use the support tool provided with RM Tutor 6.1 to gather detailed information from the Tutor Control or student computer, should ...

Published: 20 Feb 2014 | Cref: TEC3770828 | Last Updated:06 Nov 2026

UAC becomes re-enabled on CC4 servers

Provides a resolution to the error "Authentication Error.

Published: 22 Jan 2013 | Cref: TEC3023457 | Last Updated:06 Nov 2026

Additional configuration for RM Tutor 6 and RM Tutor 6.1 ...

Describes how to configure RM Tutor 6 or RM Tutor 6.1 when students are using Location Chooser to detect student computers correctly in the room ...

Published: 26 Feb 2013 | Cref: TEC3136609 | Last Updated:06 Nov 2026

How to allow students to request help in RM Tutor 6.1

Describes how to enable students to send help requests in RM Tutor 6.1.

Published: 27 Feb 2013 | Cref: TEC2993902 | Last Updated:06 Nov 2026

How to give access to RM Tutor 6.1 for staff in custom ...

Describes the additional steps that may be required to give access to RM Tutor 6.1 for staff in custom security groups.

Published: 27 Feb 2013 | Cref: TEC2993900 | Last Updated:06 Nov 2026

How to secure RM Tutor to prevent unauthorised access

Describes how to secure RM Tutor to prevent unauthorised access.

Published: 26 Feb 2013 | Cref: TEC2987594 | Last Updated:06 Nov 2026