Trend Micro FAQ

Frequently asked questions about Trend Micro products.

Published: 31 May 2017 | Cref: TEC5690797 | Last Updated:04 Oct 2024

RM Cloud Backup - D2D2C recovery point creation failure

Describes a situation where the Trend Micro Security Agent conflicts with Microsoft Azure Backup Server Backups.

Published: 12 Dec 2017 | Cref: TEC6002776 | Last Updated:04 Oct 2024

Best practice on Trend Micro Hosted Email Security setup

Provides advice on the initial setup of Trend Micro Hosted Email Security.

Published: 31 May 2017 | Cref: TEC5673890 | Last Updated:04 Oct 2024

Best practice advice for Trend Micro on-premise

Provides advice on installing Trend Micro Worry-Free Business Security Advanced.

Published: 26 May 2017 | Cref: TEC5666650 | Last Updated:03 Oct 2024

Trend Micro on-premise and the Meltdown vulnerability

Explains how to patch Trend Micro on-premise to enable the installation of the updates in response to the Meltdown vulnerability.

Published: 11 Jan 2018 | Cref: TEC6041686 | Last Updated:03 Oct 2024

Best practice on Trend Micro Cloud App Security setup

Provides advice on the initial setup of Trend Micro Cloud App Security.

Published: 26 May 2017 | Cref: TEC5676462 | Last Updated:25 Jul 2024

Trend Micro - Activation code

Explains how to find your activation code for Trend Micro on-premise and Cloud.

Published: 15 Oct 2018 | Cref: TEC6477046 | Last Updated:23 Jul 2024

Best practice on Trend Micro Email Security setup

Provides advice on the initial setup of Trend Micro Email Security.

Published: 01 Dec 2022 | Cref: TEC8867711 | Last Updated:23 Jul 2024

Trend Micro Cloud - Active Agent

Explains the Trend Micro Cloud - Active Agent status.

Published: 19 Jun 2017 | Cref: TEC5743299 | Last Updated:18 Jul 2024

Trend Micro - Seat count maintenance

Explains how to reclaim unused Trend Micro licences and gives examples of issues exceeding your seat count can cause in Trend Micro on premise or Cloud.

Published: 27 Jul 2018 | Cref: TEC6329231 | Last Updated:16 Jul 2024