Troubleshooting CC4 computer build failures using logfiles

Provides details on the logfiles worth reviewing when diagnosing CC4 computer build failures, or if requested by an RM Support engineer

Published: 11 Mar 2010 | Cref: TEC1625277 | Last Updated:28 Feb 2024

Explanation of the 'Retain existing Community Connect 4 ...

Explains the behaviour of the retain the existing packages option for a computer build.

Published: 23 Sep 2011 | Cref: TEC2159463 | Last Updated:29 Sep 2025

Rebuilding CC4 computers fail when rebuilding to a ...

... not parse or process the unattend answer file for pass [specialize]" is displayed while rebuilding CC4 computers to a different operating system.

Published: 08 Jul 2014 | Cref: TEC3995112 | Last Updated:27 Apr 2022

Windows 10 computers default to the United States regional ...

Explains why Windows 10 computers added to a CC4 network via RM Smart Client may display United States regional settings, and why RM Smart Client may ...

Published: 15 Apr 2013 | Cref: TEC3227804 | Last Updated:05 Jan 2023

Windows 10 computers display the RMR prompt at boot on a ...

Explains why Windows 10 computers (previously built as Windows 7) may still display the RMR prompt at boot on a Community Connect 4 network.

Published: 26 Oct 2017 | Cref: TEC5911718 | Last Updated:27 Apr 2023

Community Connect 4 computer build appears to stop when ...

Issue where custom drivers may temporarily halt the computer build.

Published: 02 Jul 2009 | Cref: TEC1479312 | Last Updated:09 Jan 2023

Rebuilding CC4 computers with RMR, LST or PXE fails to ...

The build disk stored on the computer that is used to boot the RMR and LST rebuild process does not have the custom network card driver added to the ...

Published: 12 Oct 2011 | Cref: TEC2251617 | Last Updated:28 Sep 2022

Community Connect 4 computer build - Local and network ...

Explains the difference between the local and domain administrator credentials as used in a Community Connect 4 computer build.

Published: 18 Aug 2008 | Cref: TEC1272125 | Last Updated:05 Jan 2023

CC4 - Computer build hangs when Creating Package Manager ...

If computer build hangs while Creating Package Manager Job, you can resolve the issue by restarting RM Service Host.

Published: 27 Nov 2009 | Cref: TEC1552757 | Last Updated:29 Jul 2022

A computer build may fail if a scheduled task runs during ...

Details an issue where a computer build may fail if a scheduled task to start, shutdown or restart a computer runs during the build process.

Published: 08 Aug 2011 | Cref: TEC2096626 | Last Updated:03 May 2023