UAC becomes re-enabled on CC4 servers

Provides a resolution to the error "Authentication Error.

Published: 22 Jan 2013 | Cref: TEC3023457 | Last Updated:27 Sep 2022

How to allow students to request help in RM Tutor 6.1

Describes how to enable students to send help requests in RM Tutor 6.1.

Published: 27 Feb 2013 | Cref: TEC2993902 | Last Updated:26 Jul 2022

How to give access to RM Tutor 6.1 for staff in custom ...

Describes the additional steps that may be required to give access to RM Tutor 6.1 for staff in custom security groups.

Published: 27 Feb 2013 | Cref: TEC2993900 | Last Updated:26 Jul 2022

CC4 package import fails to import package

When importing a CC4 package or MSI package into the RM Management Console (RMMC) to use in CC4 package deployment, the import fails with Unknown ...

Published: 29 Mar 2018 | Cref: TEC6188972 | Last Updated:20 Jun 2022

RM Package Blueprint on Community Connect 4 (CC4)

Outlines the changes you need to make to a CC4 computer to be able to run RM Package Blueprint.

Published: 28 Jan 2009 | Cref: TEC1317675 | Last Updated:31 May 2022

Microsoft Office 2019 and Microsoft 365 'Click-To-Run' ...

The CC4 Microsoft Office 'Click-To-Run' packages can fail to install if the download from the content store fails.

Published: 25 Nov 2019 | Cref: TEC7076136 | Last Updated:09 May 2022

UEV can cause the Network Recycle Bin to fill up for users

User Experience Virtualisation (UEV) settings change frequently and are captured by the Network Recycle Bin (NRB) causing it to fill up.

Published: 22 Feb 2019 | Cref: TEC6678854 | Last Updated:28 Apr 2022

Microsoft Teams desktop app cache 'bloat'

Explains why the Microsoft Teams desktop app can have large cache files.

Published: 23 Mar 2021 | Cref: TEC7762045 | Last Updated:14 Mar 2022

How to gather logfiles for Microsoft Teams for CC4 Networks

Provides the logfile locations for general troubleshooting.

Published: 13 Jan 2021 | Cref: TEC7679669 | Last Updated:19 Jan 2022

MS Office 2019 fails to activate during installation

MS Office Pro Plus 2019 64 bit client integration package is failing to activate on install.

Published: 17 Jan 2020 | Cref: TEC7140679 | Last Updated:11 Feb 2022