Important CC4 update to fix touch screen issues on Windows ...

Provides a new version of the RM Client Security Module, to resolve issues with touch screen devices on CC4 networks.

Published: 02 Mar 2016 | Cref: DWN4963420 | Last Updated:29 Sep 2025

How to apply Windows 10 v22H2 policy changes to your custom ...

Lists the user and computer policy changes that are included in the CC4 Windows 10 v22H2 Client Pack and describes how to add these to the existing ...

Published: 19 Apr 2023 | Cref: TEC9120959 | Last Updated:04 Oct 2024

How to apply Windows 10 v21H2 policy changes to your custom ...

Lists the user and computer policy changes that are included in the CC4 Windows 10 v21H2 Client Pack and describes how to add these to the existing ...

Published: 11 Feb 2022 | Cref: TEC8398078 | Last Updated:04 Oct 2024

How to reset to a clean roaming profile for Windows 10 ...

Describes how to ensure that you get a clean new user profile for Windows 10 1809/1909 on Community Connect 4 (CC4) networks.

Published: 15 Aug 2019 | Cref: TEC6931208 | Last Updated:04 Oct 2024

The Backup Exec console fails to open with the error ...

Details an issue of opening Backup Exec following a Windows update.

Published: 22 Aug 2019 | Cref: TEC6936258 | Last Updated:04 Oct 2024

CC4 Access Start menu issues and performance degradation

Workaround to the issue where you cannot open the Start menu, or Search bar, on CC4 Access servers and Windows 10 computers, and you are also seeing ...

Published: 05 Jul 2019 | Cref: TEC6879319 | Last Updated:03 Apr 2025

CC4 Windows 10 20H2 builds and possible junction point ...

Provides advice to customers about a junction point issue with new builds.

Published: 20 Sep 2021 | Cref: TEC8117227 | Last Updated:04 Oct 2024

Error "ExclusiveUseChecker has stopped working" displayed ...

Error "ExclusiveUseChecker has stopped working " message is displayed when you log on to the computer as any user type on a Community Connect 4 network.

Published: 15 Jun 2015 | Cref: TEC4341579 | Last Updated:04 Oct 2024

Error "Authentication Error, Cannot contact the server" ...

Explains why an error message "Authentication Error, Cannot contact the server" is displayed when you access the RMMC ClickOnce on a CC4.5 network ...

Published: 21 Aug 2015 | Cref: TEC4698927 | Last Updated:02 Jan 2023

Important CC4 update to enable UAC for Windows 10 computers ...

Fixes an issue where Windows 10 computers do not have User Account Control enabled.

Published: 16 Oct 2017 | Cref: DWN5897549 | Last Updated:31 Mar 2023