Unable to restore a computer from an image or create a new ...

Describes an issue where, after a network migration, you are unable to restore a computer from an image or create a new restore image.

Published: 15 Apr 2015 | Cref: TEC4498028 | Last Updated:04 Oct 2024

Adding a computer to a Community Connect 4 (CC4) network ...

The process for using RM Smart Client to add a computer on a Community Connect 4 (CC4) network.

Published: 20 Mar 2009 | Cref: TEC1421182 | Last Updated:04 Oct 2024

CC4 computer or additional server appears in the 'Requiring ...

Describes how to resolve an issue where a CC4 computer or additional server appears in the 'Requiring system updates' smart-list after assigning some ...

Published: 21 Jul 2011 | Cref: TEC2101126 | Last Updated:04 Oct 2024

Understanding the security implications of using the ...

An explanation of the potential risk that this security setting can leave on a CC4 network.

Published: 26 May 2016 | Cref: TEC5181233 | Last Updated:29 Sep 2025

Troubleshooting CC4 computer build failures using logfiles

Provides details on the logfiles worth reviewing when diagnosing CC4 computer build failures, or if requested by an RM Support engineer

Published: 11 Mar 2010 | Cref: TEC1625277 | Last Updated:28 Feb 2024

Error "WIMCaptureImage failed with error 112" displayed ...

... WIMCaptureImage failed with error 112" is displayed when you try to create a restore image on a Community Connect 4 computer as an administrator user.

Published: 05 Nov 2015 | Cref: TEC4761089 | Last Updated:23 Jul 2024

RM Smart Client fails on computers and displays an open ...

When using RM Smart Client to turn a Vanilla Workstation into a Community Connect 4 (CC4) computer the process fails.

Published: 12 Nov 2008 | Cref: DWN1295564 | Last Updated:27 Apr 2023

No access to Microsoft Windows volume control on Windows 10 ...

Where the RM volume control has been removed, users are unable to access the Windows volume control on the taskbar, or an error message "could not ...

Published: 25 Feb 2010 | Cref: TEC1609812 | Last Updated:04 Oct 2024

RM LogonUI banner v2.5.8.0 shows a computer as Disconnected ...

The RM LogonUI banner v2.5.8.0 shows a computer as Disconnected when you switch between wired and wireless connections.

Published: 15 Jan 2015 | Cref: TEC4311927 | Last Updated:04 Oct 2024

"Root element is missing" error seen when assigning ...

Describes how to repair package assignment to certain computers if the failure message is "root element missing".

Published: 17 Feb 2009 | Cref: TEC1395295 | Last Updated:23 Jul 2024