Microsoft Office 2019 integration pack installation ...

Microsoft Office 2019 integration pack fails to install on CC4 Matrix sites due to an issue creating the DNS entry.

Published: 27 Apr 2022 | Cref: TEC8522244 | Last Updated:07 Nov 2026

Office 2019 installation failure - Proofing tools ...

Provides a workaround to the issue of client package failing to install on computers after installing the Microsoft® Office 2019 Integration Pack.

Published: 17 Jul 2020 | Cref: TEC7377809 | Last Updated:06 Nov 2026

Windows 10 computers default to the United States regional ...

Explains why Windows 10 computers added to a CC4 network via RM Smart Client may display United States regional settings, and why RM Smart Client may ...

Published: 15 Apr 2013 | Cref: TEC3227804 | Last Updated:06 Nov 2026

Troubleshooting CC4 computer build failures using logfiles

Provides details on the logfiles worth reviewing when diagnosing CC4 computer build failures, or if requested by an RM Support engineer

Published: 11 Mar 2010 | Cref: TEC1625277 | Last Updated:06 Nov 2026

Community Connect 4 package installation failure due to ...

CC4 package installation fails because Windows Installer is currently installing or configuring another package.

Published: 25 Aug 2009 | Cref: TEC1508701 | Last Updated:06 Nov 2026

AHCI HDD BIOS setting will not allow a computer to build ...

Certain computers will not build onto the CC4 network and will get into a constant reboot loop.

Published: 28 Sep 2009 | Cref: TEC1497598 | Last Updated:06 Nov 2026

Using a network (PXE) boot to start the Community Connect 4 ...

It is possible to start the Community Connect 4 (CC4) computer build process by booting to the network (rather than CD or USB drives).

Published: 14 Jul 2009 | Cref: TEC1484478 | Last Updated:06 Nov 2026

Unable to log on to CC4 computers that have finished ...

After you have built a CC4 computer and you try to log on, the username and password fields are blanked or a .\ is shown in the username field.

Published: 23 Jan 2009 | Cref: TEC1374197 | Last Updated:06 Nov 2026

Community Connect 4 Smartclient troubleshooting

Some of the issues that may be seen when attempting to Smartclient a Windows 10 computer onto a CC4 network, along with known resolutions or workarounds.

Published: 16 Feb 2009 | Cref: TEC1388445 | Last Updated:06 Nov 2026

CC4 - Computer build process - Build disk generation fails ...

Community Connect 4 (CC4) computer build process - build disk generation fails with the error "Could not mount the image .... Error: -2147024894".

Published: 02 Sep 2008 | Cref: TEC1279245 | Last Updated:06 Nov 2026