RM Education provides migration services to move emails from existing systems to Google. It is possible that the existing email systems, like on premise Exchange or Microsoft® 365™, have got shared mailboxes to be migrated to Google.

For shared mailboxes in Google, you can use a normal user mailbox with delegate permissions assigned to user accounts. For more details please refer to: https://support.google.com/mail/answer/138350?hl=en

Another option is using a collaborative inbox group. With the user-managed group service, you can use Google groups to create shared mailboxes for your users. With a shared mailbox group, users can send and reply to messages using the group's email address rather than their own. The collaborative features are useful in distributing and tracking responsibility for topics among the group's members.

If you have chosen for collaborative inboxes to migrate one or more of your shared mailboxes, we will create these groups with the name, email ID and members as provided by you in the technical requirements form. The table below lists the default settings configured only for some of the key permissions:

Setting	Default configuration
Post messages to the group	Anyone on the web
Join the group	Only invited users
View topics	Only members of the group
Allow members external to the organisation	Disabled

There are some limitations when migrating to a collaborative inbox:

• There is no calendar functionality available in the Google group's collaborative inbox, so calendars will not be migrated from the source mailbox.
• The maximum message size that can be migrated to Google groups is 16MB.
• Due to a limitation with the application program interface (API), it is not possible to create tags in a Google group during migration.

For more details about Google collaborative inbox groups, please refer to the following links:

• https://support.google.com/a/answer/167430?hl=en
• https://support.google.com/groups/answer/2464975?hl=en&ref_topic=2458761