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Remote teaching and learning with RM Unify, Microsoft 365 and Google Workspace

Details some of the preparation, configuration and setup that an RM Unify administrator needs to consider to allow users to work remotely (i.e during school closures).

RM Unify Google Classroom MIS group sync

Details of Google Classroom MIS group sync in RM Unify.

RM Unify Group Sync for Microsoft 365 groups

Details on RM Unify Group Sync for Microsoft 365 Groups.

RM Unify quick reference start-up guide for administrators

Explains the RM Unify Premium functionality and how new customers can enable and utilise it quickly and easily.

RM Unify AD Sync Service v4

Provides a download of installers for RM Unify AD Sync Service v4 and Release Notes with instructions for installing and using the service.

Error "invalid username or password" when user tries to sign into RM Unify

Advice on troubleshooting RM Password Filter on RM Unify if users get the error message "invalid username or password".

RM Unify - Error "You can't sign in because your account has been temporarily locked due to several incorrect sign in attempts"

Explains why an error message "You can't sign in because your account has been temporarily locked due to several incorrect sign in attempts" is displayed when attempting to log on to RM Unify and other possible conditions which may not be as obvious.

FAQ for Microsoft 365 when federated to RM Unify

Contains information regarding the support level for Microsoft 365 via RM Unify and also explains how to resolve some common issues.

Preparing your network for device single sign-on (SSO) with RM Unify

Provides the steps for configuring your network to use device SSO with RM Unify.

RM Unify - How to reconnect a recreated RM Unify user's Microsoft 365 mailbox

Details how to identify and resolve RM Unify accounts which have been recreated but not re-connected with their Microsoft 365 mailbox.

Latest Technical Articles for RM Unify

"Error 1923. Service RM Unify AD Sync Sync Service could not be installed" error displayed when installing RM Unify Ad Sync - 11 Aug 2022

Explains why the error message "Error 1923. Service RM Unify AD Sync Sync Service (RM Unify AD Sync Service) could not be installed. Verify that you have sufficient privileges to install system services." is displayed when installing RM Unify Ad Sync.

How to add and remove child sites from multi-site RM Unify AD Sync - 09 Aug 2022

Explains how to add and remove child sites from multi-site RM Unify AD Sync.

The N1, N2 and Reception year groups in RM Unify all contain the same users - 13 Jul 2022

Explains why RM Unify will put all your N1, N2 and Reception users into the same groups.

Error message "External licences aren't supported by this app" displayed when installing the RM Finance tile to RM Unify - 13 Jul 2022

Explains why the error message "External licences aren't supported by this app" appears when installing the RM Finance tile to RM Unify.

How to configure RM Unify MFA with trusted IP addresses - 30 Jun 2022

Explains how to configure RM Unify MFA with trusted IP ranges so that MFA is bypassed on devices in the trusted range.

How to manually add an RM Education partner relationship to a Microsoft 365 tenancy - 20 Jun 2022

Provides the steps for manually adding RM Education as a partner relationship in Microsoft 365.