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RM Unify quick reference start-up guide for administrators

Explains the RM Unify Premium functionality and how new customers can enable and utilise it quickly and easily.

RM Unify Microsoft Office 365 group sync

Details on RM Unify Microsoft Office 365 group sync.

RM Unify Google Classroom MIS group sync

Details of Google Classroom MIS group sync in RM Unify.

RM Unify AD Sync Service v3

Provides a download of installers for RM Unify AD Sync Service v3 and Release Notes with instructions for installing and using the service.

RM Unify - Error "You can't sign in because your account has been temporarily locked due to several incorrect sign in attempts"

Explains why an error message "You can't sign in because your account has been temporarily locked due to several incorrect sign in attempts" is displayed when attempting to log on to RM Unify and other possible conditions which may not be as obvious.

RM Unify and GDPR

This index technical article lists all the relevant resources that provide information about GDPR relating to the RM Unify product.

RM Unify - How to reconnect a recreated RM Unify user's Microsoft Office 365 mailbox

Details how to identify and resolve RM Unify accounts which have been recreated but not re-connected with their Office 365 mailbox.

Error "invalid username or password" when user tries to sign into RM Unify

Advice on troubleshooting RM Password Filter on RM Unify if users get the error message "invalid username or password".

Preparing your network for device single sign-on (SSO) with RM Unify

Provides the steps for configuring your network to use device SSO with RM Unify.

FAQ for Microsoft Office 365 when federated to RM Unify

Contains information regarding the support level for Microsoft Office 365 via RM Unify and also explains how to resolve some common issues.

How to raise an Office 365 support call with Microsoft

Describes how to raise an Office 365 support call with Microsoft.

Latest Technical Articles for RM Unify

Error "You can't save at this time as you have one or more validation errors to resolve" displayed in user matching wizard - 27 Feb 2019

Explains why an error message "You can't save at this time as you have one or more validation errors to resolve. These may be spread across multiple pages." is displayed when you are installing an SSO app from the RM Unify App Library.

Error "Oops, something went wrong. An unexpected error has occurred while signing you in" displayed when accessing Office 365 - 11 Feb 2019

Explains why users see a looping sign in box and "Oops, something went wrong. An unexpected error has occurred while signing you in" error when clicking an Office 365 tile from the RM Unify Launch Pad.

Error "The username is already in use by another user in your establishment" when creating a user from CSV - 06 Feb 2019

Explains why you see an error "The username is already in use by another user in your establishment" when you upload a .csv file in RM Unify.

RM Unify - How to move from CSV provisioning to AD Sync provisioning - 16 Jan 2019

Details the checks and steps required before moving from the CSV user provisioning method to AD Sync provisioning.

Installing CC4 UEV (User Environment Virtualisation) removes the profile path mappings used by RM Unify AD Sync - 18 Dec 2018

Details an issue with installing CC4 UEV on a network with RM Unify AD Sync, which may result in disabling all RM Unify accounts.

Issue accessing the Microsoft Volume Licensing Service Center (VLSC) with a federated Office 365 account - 17 Dec 2018

Details why you may see an error message when trying to log in to the Microsoft VLSC using an RM Unify federated Office 365 email address.