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Remote teaching and learning with RM Unify, Microsoft 365 and Google Workspace

Details some of the preparation, configuration and setup that an RM Unify administrator needs to consider to allow users to work remotely (i.e during school closures).

RM Unify Google Classroom MIS group sync

Details of Google Classroom MIS group sync in RM Unify.

RM Unify Group Sync for Microsoft 365 groups

Details on RM Unify Group Sync for Microsoft 365 Groups.

RM Unify quick reference start-up guide for administrators

Explains the RM Unify Premium functionality and how new customers can enable and utilise it quickly and easily.

RM Unify AD Sync Service v4

Provides a download of installers for RM Unify AD Sync Service v4 and Release Notes with instructions for installing and using the service.

Error "invalid username or password" when user tries to sign into RM Unify

Advice on troubleshooting RM Password Filter on RM Unify if users get the error message "invalid username or password".

RM Unify - Error "You can't sign in because your account has been temporarily locked due to several incorrect sign in attempts"

Explains why an error message "You can't sign in because your account has been temporarily locked due to several incorrect sign in attempts" is displayed when attempting to log on to RM Unify and other possible conditions which may not be as obvious.

FAQ for Microsoft 365 when federated to RM Unify

Contains information regarding the support level for Microsoft 365 via RM Unify and also explains how to resolve some common issues.

Preparing your network for device single sign-on (SSO) with RM Unify

Provides the steps for configuring your network to use device SSO with RM Unify.

RM Unify - How to reconnect a recreated RM Unify user's Microsoft 365 mailbox

Details how to identify and resolve RM Unify accounts which have been recreated but not re-connected with their Microsoft 365 mailbox.

Latest Technical Articles for RM Unify

Which business roles in Arbor are classed as Teaching Staff? - 19 May 2022

Details the business roles in Arbor which need to be assigned for a user to get a Teaching Staff account in RM Unify.

Chromebook users are repeatedly prompted to sign in to RM Unify - 17 May 2022

Explains why Chromebook users can be repeatedly prompted to sign in to RM Unify.

RM Unify sign up page error "Sorry but an unexpected error occurred while processing your request." - 31 Mar 2022

Explains one cause of the error "Sorry but an unexpected error occurred while processing your request. Please refresh the page and try again." when signing up to RM Unify.

RM Unify Network Provisioning - How to change the home folder location for new users - 18 Mar 2022

Describes the process of changing where the Network Agent creates and sets home folders for new users.

Change RM Unify email addresses in bulk - 17 Mar 2022

Details the requirements and behaviour of changing RM Unify user email addresses in bulk.

Supported deployment configurations with RM Unify AD Sync and Google Workspace - 07 Jan 2022

Provides a summary of the different AD Sync deployment configurations supported.