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Technical ArticleRemote teaching and learning with RM Unify, Office 365 and G Suite
 Details some of the preparation, configuration and setup that an RM Unify administrator needs to consider to allow users to work remotely (i.e during school closures).


Technical ArticleRM Unify Google Classroom MIS group sync
 Details of Google Classroom MIS group sync in RM Unify.


Technical ArticleRM Unify Microsoft Office 365 MIS group sync
 Details on RM Unify Microsoft Office 365 group sync.


Technical ArticleRM Unify quick reference start-up guide for administrators
 Explains the RM Unify Premium functionality and how new customers can enable and utilise it quickly and easily.


DownloadRM Unify AD Sync Service v4
 Provides a download of installers for RM Unify AD Sync Service v4 and Release Notes with instructions for installing and using the service.


Technical ArticleError "invalid username or password" when user tries to sign into RM Unify
 Advice on troubleshooting RM Password Filter on RM Unify if users get the error message "invalid username or password".


Technical ArticleRM Unify - Error "You can't sign in because your account has been temporarily locked due to several incorrect sign in attempts"
 Explains why an error message "You can't sign in because your account has been temporarily locked due to several incorrect sign in attempts" is displayed when attempting to log on to RM Unify and other possible conditions which may not be as obvious.


News ArticleFAQ for Microsoft Office 365 when federated to RM Unify
 Contains information regarding the support level for Microsoft Office 365 via RM Unify and also explains how to resolve some common issues.


Technical ArticlePreparing your network for device single sign-on (SSO) with RM Unify
 Provides the steps for configuring your network to use device SSO with RM Unify.


Technical ArticleRM Unify - How to reconnect a recreated RM Unify user's Microsoft Office 365 mailbox
 Details how to identify and resolve RM Unify accounts which have been recreated but not re-connected with their Office 365 mailbox.


Latest Technical Articles for RM Unify


Technical ArticleHow to create a class team in Microsoft Teams from a Microsoft 365 group - 20 Aug 2020

Describes how to create a class team in Microsoft Teams from an existing Microsoft 365 group.



Technical ArticleError message "Sorry, an error occurred while processing your request" displayed in the RM Unify Office 365 matching wizard - 10 Aug 2020

Explains why an error message "Sorry, an error occurred while processing your request" is displayed when you attempt to save changes or click Finish in the RM Unify Office 365 matching wizard.



Technical ArticleIn Google Admin, student accounts have not been placed in their 'year of entry' organisational unit - 04 Aug 2020

Explains why one or more students are not placed in their 'year of entry' organisational unit.



Technical ArticleRM Unify Audit log error "PrimaryTSAFailedProcessing. User: Unable to create folder" - 04 Aug 2020

Explains the cause of Audit log error "PrimaryTSAFailedProcessing. Unable to create folder"



Technical ArticleStudents have memberships of multiple year groups in RM Unify - 09 Jul 2020

Explains why students are being shown as members of multiple year groups in RM Unify.



Technical ArticleUnlinking an RM Unify account from RM SafetyNet - 09 Jul 2020

Describes how to unlink an RM Unify account from an RM SafetyNet account.



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