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RM Unify quick reference start-up guide for administrators

Explains the RM Unify Premium functionality and how new customers can enable and utilise it quickly and easily.

RM Unify Microsoft Office 365 group sync

Details on RM Unify Microsoft Office 365 group sync.

RM Unify Google Classroom MIS group sync

Details of Google Classroom MIS group sync in RM Unify.

RM Unify AD Sync Service v3

Provides a download of installers for RM Unify AD Sync Service v3 and Release Notes with instructions for installing and using the service.

RM Unify - Error "You can't sign in because your account has been temporarily locked due to several incorrect sign in attempts"

Explains why an error message "You can't sign in because your account has been temporarily locked due to several incorrect sign in attempts" is displayed when attempting to log on to RM Unify and other possible conditions which may not be as obvious.

RM Unify and GDPR

This index technical article lists all the relevant resources that provide information about GDPR relating to the RM Unify product.

RM Unify - How to reconnect a recreated RM Unify user's Microsoft Office 365 mailbox

Details how to identify and resolve RM Unify accounts which have been recreated but not re-connected with their Office 365 mailbox.

Error "invalid username or password" when user tries to sign into RM Unify

Advice on troubleshooting RM Password Filter on RM Unify if users get the error message "invalid username or password".

Preparing your network for device single sign-on (SSO) with RM Unify

Provides the steps for configuring your network to use device SSO with RM Unify.

FAQ for Microsoft Office 365 when federated to RM Unify

Contains information regarding the support level for Microsoft Office 365 via RM Unify and also explains how to resolve some common issues.

How to raise an Office 365 support call with Microsoft

Describes how to raise an Office 365 support call with Microsoft.

Latest Technical Articles for RM Unify

RM Unify - Invite Parents - 30 Nov 2018

Explains how to use the Invite Parents functionality within RM Unify.

Logging in to RM Unify - 30 Nov 2018

Explains the various methods one can use to log in to RM Unify.

RM Unify quick reference start-up guide for administrators - 27 Nov 2018

Explains the RM Unify Premium functionality and how new customers can enable and utilise it quickly and easily.

RM Unify Manage Other Establishments - 27 Nov 2018

Explains how to configure RM Unify establishments so that they can delegate admin access to trusted administrators in other establishments.

Error "The account specified is not registered with us" displayed when accessing Show My Homework via RM Unify - 01 Nov 2018

Details why some staff users may see this error message when accessing via the RM Unify app.

RM Unify Network Provisioning error "cryptographic error occurred while encrypting the password" - 01 Nov 2018

Details an error that may be seen in the verbose logging for RM Unify Network Provisioning.