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RM Unify quick reference start-up guide for administrators

Explains the RM Unify Premium functionality and how new customers can enable and utilise it quickly and easily.

RM Unify Microsoft Office 365 group sync

Details on RM Unify Microsoft Office 365 group sync.

RM Unify Google Classroom MIS group sync

Details of Google Classroom MIS group sync in RM Unify.

RM Unify AD Sync Service v3

Provides a download of installers for RM Unify AD Sync Service v3 and Release Notes with instructions for installing and using the service.

RM Unify - Error "You can't sign in because your account has been temporarily locked due to several incorrect sign in attempts"

Explains why an error message "You can't sign in because your account has been temporarily locked due to several incorrect sign in attempts" is displayed when attempting to log on to RM Unify and other possible conditions which may not be as obvious.

RM Unify and GDPR

This index technical article lists all the relevant resources that provide information about GDPR relating to the RM Unify product.

RM Unify - How to reconnect a recreated RM Unify user's Microsoft Office 365 mailbox

Details how to identify and resolve RM Unify accounts which have been recreated but not re-connected with their Office 365 mailbox.

Error "invalid username or password" when user tries to sign into RM Unify

Advice on troubleshooting RM Password Filter on RM Unify if users get the error message "invalid username or password".

Preparing your network for device single sign-on (SSO) with RM Unify

Provides the steps for configuring your network to use device SSO with RM Unify.

FAQ for Microsoft Office 365 when federated to RM Unify

Contains information regarding the support level for Microsoft Office 365 via RM Unify and also explains how to resolve some common issues.

How to raise an Office 365 support call with Microsoft

Describes how to raise an Office 365 support call with Microsoft.

Latest Technical Articles for RM Unify

How to configure the Groupcall Xporter for PupilAsset - 12 Sep 2019

Provides steps to configure Groupcall Xporter for Bromcom.

RM Schoolboard tile does not direct users to the school's Schoolboard site - 06 Sep 2019

Explains why an RM Schoolboard tile directs users to a different site than the expected.

How to prevent selected users from being provisioned to Active Directory with RM Unify Network Provisioning - 23 Aug 2019

Describes how to prevent RM Unify users from being provisioned to Active Directory.

RM Unify Network Provisioning (vanilla) - How to change the location where new user accounts are created in Active Directory - 23 Aug 2019

Describes how to change the location where new users are created.

RM Unify MIS User Rename - 21 Aug 2019

Details the requirements and behaviour of the MIS-sourced user rename functionality, which is available to RM Unify super admins.

RM Unify AD Sync service intermittently stops - 16 Aug 2019

Explains why the RM Unify AD Sync service may intermittently stop.