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Technical ArticleRemote teaching and learning with RM Unify, Microsoft 365 and Google Workspace
 Details some of the preparation, configuration and setup that an RM Unify administrator needs to consider to allow users to work remotely (i.e during school closures).


Technical ArticleRM Unify Group Sync - what happens to groups at the end of the year rollover
 Explains how RM Unify manages MIS groups, which are synced to Microsoft 365 and Google Workspace, at the end of an academic year.


News ArticleFAQ for RM Unify Group Sync
 Details some of the common questions asked about RM Unify Group Sync when used to sync Microsoft 365 Groups and/or Google Classes.


Technical ArticleRM Unify Google Classroom MIS group sync
 Details of Google Classroom MIS group sync in RM Unify.


Technical ArticleRM Unify Group Sync for Microsoft 365 groups
 Details on RM Unify Group Sync for Microsoft 365 Groups.


Technical ArticleRM Unify quick reference start-up guide for administrators
 Explains the RM Unify Premium functionality and how new customers can enable and utilise it quickly and easily.


Locked DownloadRM Unify AD Sync Service v4
 Provides a download of installers for RM Unify AD Sync Service v4 and Release Notes with instructions for installing and using the service.


Technical ArticleError "Having trouble signing in?" when user tries to sign into RM Unify
 Advice on troubleshooting RM Unify Password Filter on RM Unify if users get the error message "Having trouble signing in?".


Technical ArticleRM Unify - Error "You can't sign in because your account has been temporarily locked due to several incorrect sign in attempts"
 Explains why an error message "You can't sign in because your account has been temporarily locked due to several incorrect sign in attempts" is displayed when attempting to log on to RM Unify and other possible conditions which may not be as obvious.


News ArticleFAQ for Microsoft 365 when federated to RM Unify
 Contains information regarding the support level for Microsoft 365 via RM Unify and also explains how to resolve some common issues.


Latest Technical Articles for RM Unify


Technical ArticleGroupcall XE error "No connection could be made because the target machine actively refused it 127.0.0.1" - 04 Jan 2024

Explains why this error may be logged in the Groupcall Portal for a school for which the MIS Sync daily job is failing to complete.



Technical ArticleApp status labels in the RM Unify App Library - 28 Nov 2023

Explains what each of the app status labels mean when viewing in the RM Unify App Library.



Technical Article"Failed to decrypt password" error in the RM Unify User Audit log - 06 Nov 2023

Explains the cause of the error "Failed to decrypt password" in the RM Unify User Audit log.



Technical ArticleUsers see an authentication prompt when accessing the Internet with RM SafetyNet User Based Filtering (UBF) - 16 Oct 2023

Explains why one or more users are presented with a Microsoft authentication prompt when accessing the Internet with UBF.



Technical ArticleRM Unify AD Sync registration fails with log error "An error occurred while making the HTTP request" - 26 Sep 2023

Explains why a log error message "An error occurred while making the HTTP request to https://api.platform.rmunify.com/unifyprovisioning/identityprovider.svc" is displayed when trying to register your establishment in RM Unify AD Sync.



Technical Article"Sorry but an unexpected error occurred" error message in the 'Deleted users' view of the RM Unify Management Console - 20 Sep 2023

Explains why you may see a "Sorry but an unexpected error occurred" error message when viewing the 'Deleted users' list of the RM Unify Management Console.



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