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Remote teaching and learning with RM Unify, Microsoft 365 and Google Workspace

Details some of the preparation, configuration and setup that an RM Unify administrator needs to consider to allow users to work remotely (i.e during school closures).

RM Unify Group Sync - what happens to groups at the end of the year rollover

Explains how RM Unify manages MIS groups, which are synced to Microsoft 365 and Google Workspace, at the end of an academic year.

FAQ for RM Unify Group Sync

Details some of the common questions asked about RM Unify Group Sync when used to sync Microsoft 365 Groups and/or Google Classes.

RM Unify Google Classroom MIS group sync

Details of Google Classroom MIS group sync in RM Unify.

RM Unify Group Sync for Microsoft 365 groups

Details on RM Unify Group Sync for Microsoft 365 Groups.

RM Unify quick reference start-up guide for administrators

Explains the RM Unify Premium functionality and how new customers can enable and utilise it quickly and easily.

RM Unify AD Sync Service v4

Provides a download of installers for RM Unify AD Sync Service v4 and Release Notes with instructions for installing and using the service.

Error "Having trouble signing in?" when user tries to sign into RM Unify

Advice on troubleshooting RM Unify Password Filter on RM Unify if users get the error message "Having trouble signing in?".

RM Unify - Error "You can't sign in because your account has been temporarily locked due to several incorrect sign in attempts"

Explains why an error message "You can't sign in because your account has been temporarily locked due to several incorrect sign in attempts" is displayed when attempting to log on to RM Unify and other possible conditions which may not be as obvious.

FAQ for Microsoft 365 when federated to RM Unify

Contains information regarding the support level for Microsoft 365 via RM Unify and also explains how to resolve some common issues.

Latest Technical Articles for RM Unify

App status labels in the RM Unify App Library - 28 Nov 2023

Explains what each of the app status labels mean when viewing in the RM Unify App Library.

"Failed to decrypt password" error in the RM Unify User Audit log - 06 Nov 2023

Explains the cause of the error "Failed to decrypt password" in the RM Unify User Audit log.

Users see an authentication prompt when accessing the Internet with RM SafetyNet User Based Filtering (UBF) - 16 Oct 2023

Explains why one or more users are presented with a Microsoft authentication prompt when accessing the Internet with UBF.

RM Unify AD Sync registration fails with log error "An error occurred while making the HTTP request" - 26 Sep 2023

Explains why a log error message "An error occurred while making the HTTP request to https://api.platform.rmunify.com/unifyprovisioning/identityprovider.svc" is displayed when trying to register your establishment in RM Unify AD Sync.

"Sorry but an unexpected error occurred" error message in the 'Deleted users' view of the RM Unify Management Console - 20 Sep 2023

Explains why you may see a "Sorry but an unexpected error occurred" error message when viewing the 'Deleted users' list of the RM Unify Management Console.

"Unexpected error" displayed when attempting to set 'User not in MIS' during RM Unify MIS linking - 21 Jul 2023

Explains why the RM Unify admin may see the "Unexpected error" message and how to address this issue.