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Remote teaching and learning with RM Unify, Office 365 and G Suite

Details some of the preparation, configuration and setup that an RM Unify administrator needs to consider to allow users to work remotely (i.e during school closures).

RM Unify Google Classroom MIS group sync

Details of Google Classroom MIS group sync in RM Unify.

RM Unify Microsoft Office 365 group sync

Details on RM Unify Microsoft Office 365 group sync.

RM Unify quick reference start-up guide for administrators

Explains the RM Unify Premium functionality and how new customers can enable and utilise it quickly and easily.

RM Unify AD Sync Service v4

Provides a download of installers for RM Unify AD Sync Service v4 and Release Notes with instructions for installing and using the service.

Error "invalid username or password" when user tries to sign into RM Unify

Advice on troubleshooting RM Password Filter on RM Unify if users get the error message "invalid username or password".

RM Unify - Error "You can't sign in because your account has been temporarily locked due to several incorrect sign in attempts"

Explains why an error message "You can't sign in because your account has been temporarily locked due to several incorrect sign in attempts" is displayed when attempting to log on to RM Unify and other possible conditions which may not be as obvious.

FAQ for Microsoft Office 365 when federated to RM Unify

Contains information regarding the support level for Microsoft Office 365 via RM Unify and also explains how to resolve some common issues.

Preparing your network for device single sign-on (SSO) with RM Unify

Provides the steps for configuring your network to use device SSO with RM Unify.

RM Unify - How to reconnect a recreated RM Unify user's Microsoft Office 365 mailbox

Details how to identify and resolve RM Unify accounts which have been recreated but not re-connected with their Office 365 mailbox.

Latest Technical Articles for RM Unify

Error message "Sorry, an error occurred while processing your request" displayed in the RM Unify Office 365 matching wizard - 10 Aug 2020

Explains why an error message "Sorry, an error occurred while processing your request" is displayed when you attempt to save changes or click Finish in the RM Unify Office 365 matching wizard.

In Google Admin, student accounts have not been placed in their 'year of entry' organisational unit - 04 Aug 2020

Explains why one or more students are not placed in their 'year of entry' organisational unit.

RM Unify Audit log error "PrimaryTSAFailedProcessing. User: Unable to create folder" - 04 Aug 2020

Explains the cause of Audit log error "PrimaryTSAFailedProcessing. Unable to create folder"

Students have memberships of multiple year groups in RM Unify - 09 Jul 2020

Explains why students are being shown as members of multiple year groups in RM Unify.

Unlinking an RM Unify account from RM SafetyNet - 09 Jul 2020

Describes how to unlink an RM Unify account from an RM SafetyNet account.

Using Process Monitor to troubleshoot RM Unify Network Provisioning - 08 Jul 2020

Describes how to use Process Monitor as a troubleshooting tool.