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Remote teaching and learning with RM Unify, Microsoft 365 and Google Workspace

Details some of the preparation, configuration and setup that an RM Unify administrator needs to consider to allow users to work remotely (i.e during school closures).

RM Unify Group Sync - what happens to groups at the end of the year rollover

Explains how RM Unify manages MIS groups, which are synced to Microsoft 365 and Google Workspace, at the end of an academic year.

FAQ for RM Unify Group Sync

Details some of the common questions asked about RM Unify Group Sync when used to sync Microsoft 365 Groups and/or Google Classes.

RM Unify Google Classroom MIS group sync

Details of Google Classroom MIS group sync in RM Unify.

RM Unify Group Sync for Microsoft 365 groups

Details on RM Unify Group Sync for Microsoft 365 Groups.

RM Unify quick reference start-up guide for administrators

Explains the RM Unify Premium functionality and how new customers can enable and utilise it quickly and easily.

RM Unify AD Sync Service v4

Provides a download of installers for RM Unify AD Sync Service v4 and Release Notes with instructions for installing and using the service.

Error "invalid username or password" when user tries to sign into RM Unify

Advice on troubleshooting RM Password Filter on RM Unify if users get the error message "invalid username or password".

RM Unify - Error "You can't sign in because your account has been temporarily locked due to several incorrect sign in attempts"

Explains why an error message "You can't sign in because your account has been temporarily locked due to several incorrect sign in attempts" is displayed when attempting to log on to RM Unify and other possible conditions which may not be as obvious.

FAQ for Microsoft 365 when federated to RM Unify

Contains information regarding the support level for Microsoft 365 via RM Unify and also explains how to resolve some common issues.

Latest Technical Articles for RM Unify

RM Unify Network Agent error "Access to the path 'Interop.ActiveDs.dll' is denied" - 01 Jun 2023

Explains why the RM Unify Network Agent log reports the error message "Exception: System.UnauthorizedAccessException: Access to the path 'Interop.ActiveDs.dll' is denied."

RM Unify Network Provisioning Test Tool reports an error "The performance of the Active Directory is slowing..." - 25 May 2023

Explains why the RM Unify Network Provisioning Test Tool reports an error "The performance of the Active Directory is slowing which is preventing the creation of new Users. You will need to increase the in RoleOURoots.xml."

RM Unify Network Agent error: Unable to connect to the remote server. No connection could be made - 22 May 2023

Explains the cause of this error: "An error occurred while sending the request. System.Net.Sockets.SocketException: No connection could be made because the target machine actively refused it".

RM Unify Network Provisioning - How to write deleted information to AD accounts - 22 May 2023

Explains how to configure the Network Agent to populate AD user accounts with deleted information from their linked RM Unify account.

RM Unify Audit log error "Disable AD User: OBJECTNOTFOUND ... RM Unify user has been removed from the establishment" - 22 May 2023

Explains the cause of the RM Unify Audit log error "Disable AD User: OBJECTNOTFOUND. User: (username). RM Unify user has been removed from the establishment - A User with the specified ID could not be found".

Moving from SIMS to SIMS Connected with RM Unify MIS Sync enabled - 18 May 2023

Details the steps required to move a site from using SIMS on-premises to SIMS Connected where they are using RM Unify MIS Sync.