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Remote teaching and learning with RM Unify, Microsoft 365 and Google Workspace

Details some of the preparation, configuration and setup that an RM Unify administrator needs to consider to allow users to work remotely (i.e during school closures).

RM Unify Google Classroom MIS group sync

Details of Google Classroom MIS group sync in RM Unify.

RM Unify Group Sync for Microsoft 365 groups

Details on RM Unify Group Sync for Microsoft 365 Groups.

RM Unify quick reference start-up guide for administrators

Explains the RM Unify Premium functionality and how new customers can enable and utilise it quickly and easily.

RM Unify AD Sync Service v4

Provides a download of installers for RM Unify AD Sync Service v4 and Release Notes with instructions for installing and using the service.

Error "invalid username or password" when user tries to sign into RM Unify

Advice on troubleshooting RM Password Filter on RM Unify if users get the error message "invalid username or password".

RM Unify - Error "You can't sign in because your account has been temporarily locked due to several incorrect sign in attempts"

Explains why an error message "You can't sign in because your account has been temporarily locked due to several incorrect sign in attempts" is displayed when attempting to log on to RM Unify and other possible conditions which may not be as obvious.

FAQ for Microsoft 365 when federated to RM Unify

Contains information regarding the support level for Microsoft 365 via RM Unify and also explains how to resolve some common issues.

Preparing your network for device single sign-on (SSO) with RM Unify

Provides the steps for configuring your network to use device SSO with RM Unify.

RM Unify - How to reconnect a recreated RM Unify user's Microsoft 365 mailbox

Details how to identify and resolve RM Unify accounts which have been recreated but not re-connected with their Microsoft 365 mailbox.

Latest Technical Articles for RM Unify

RM Finance Online and RM Unify - 29 Nov 2021

Explains how RM Unify users link to RM Finance.

Preparing your Chromebook for SSO to RM Unify - 29 Nov 2021

Describes how to apply RM Unify SSO settings in the Google Admin Console to make your Chromebook users automatically sign in to RM Unify.

Error message "Authorisation Error" displayed when clicking 'Go to the Google consent page' during RM Unify federation - 25 Nov 2021

Explains why the error message "Authorisation Error. Please check the entered access code and try again" is displayed when clicking 'Go to the Google consent page' during RM Unify federation to Google Workspace.

"You have signed out of RM Unify" page displayed after signing in to RM Unify - 19 Nov 2021

Explains why after signing in to RM Unify, you see a "You have signed out of RM Unify" page instead of being taken to the Launch Pad.

"You have signed out of RM Unify" page displayed on opening Chrome - 08 Nov 2021

Explains why you are intermittently taken to a "You have signed out of RM Unify" page when you open your Chrome browser.

User sees error "Oops, something went wrong" instead of the RM Unify Launch Pad - 05 Nov 2021

Explains why users see an error page "Oops, something went wrong" instead of the RM Unify Launch Pad.