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Remote teaching and learning with RM Unify, Microsoft 365 and Google Workspace

Details some of the preparation, configuration and setup that an RM Unify administrator needs to consider to allow users to work remotely (i.e during school closures).

RM Unify Google Classroom MIS group sync

Details of Google Classroom MIS group sync in RM Unify.

RM Unify Microsoft Office 365 MIS group sync

Details on RM Unify Microsoft Office 365 group sync.

RM Unify quick reference start-up guide for administrators

Explains the RM Unify Premium functionality and how new customers can enable and utilise it quickly and easily.

RM Unify AD Sync Service v4

Provides a download of installers for RM Unify AD Sync Service v4 and Release Notes with instructions for installing and using the service.

Error "invalid username or password" when user tries to sign into RM Unify

Advice on troubleshooting RM Password Filter on RM Unify if users get the error message "invalid username or password".

RM Unify - Error "You can't sign in because your account has been temporarily locked due to several incorrect sign in attempts"

Explains why an error message "You can't sign in because your account has been temporarily locked due to several incorrect sign in attempts" is displayed when attempting to log on to RM Unify and other possible conditions which may not be as obvious.

FAQ for Microsoft 365 when federated to RM Unify

Contains information regarding the support level for Microsoft 365 via RM Unify and also explains how to resolve some common issues.

Preparing your network for device single sign-on (SSO) with RM Unify

Provides the steps for configuring your network to use device SSO with RM Unify.

RM Unify - How to reconnect a recreated RM Unify user's Microsoft 365 mailbox

Details how to identify and resolve RM Unify accounts which have been recreated but not re-connected with their Microsoft 365 mailbox.

Latest Technical Articles for RM Unify

Error "AADSTS7000112 Application (Microsoft Teams) is disabled." when signing in to the Teams desktop app - 15 Apr 2021

Explains how to resolve the error message "AADSTS7000112: Application (Microsoft Teams) is disabled." when users sign in to the Teams desktop app.

Microsoft 365 user licence assignments with RM Unify - 31 Mar 2021

Details the Microsoft 365 user licensing options available when federated to RM Unify.

An unexpected Google user account is shown as the author of user changes in the Google Workspace Admin Audit log - 30 Mar 2021

Explains why an unexpected admin account is listed as the author of user changes in the Google Workspace Admin Audit log.

RM Unify Group Sync Settings page displays users who are not super admins - 23 Mar 2021

Details a known issue where RM Unify accounts continue to be displayed, despite having their super admin rights revoked.

Microsoft Office 365 or M365 'Apps for Enterprise' fails to manually activate with a 404 error "We can't connect you" - 17 Mar 2021

Provides workaround to the issue of Office 365 or M365 'Apps for Enterprise' failing to manually activate.

RM Unify AD Sync log contains error "The email id of the user does not match the required format" - 11 Mar 2021

Explains why an error message "ERROR,"GetIdentity","The email id of the user , selected to send to Unify does not match the required format."" is displayed in the RM Unify AD Sync log.