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RM Unify quick reference start-up guide for administrators

Explains the RM Unify Premium functionality and how new customers can enable and utilise it quickly and easily.

RM Unify Microsoft Office 365 group sync

Details on RM Unify Microsoft Office 365 group sync.

RM Unify Google Classroom MIS group sync

Details of Google Classroom MIS group sync in RM Unify.

RM Unify AD Sync Service v3

Provides a download of installers for RM Unify AD Sync Service v3 and Release Notes with instructions for installing and using the service.

RM Unify - Error "You can't sign in because your account has been temporarily locked due to several incorrect sign in attempts"

Explains why an error message "You can't sign in because your account has been temporarily locked due to several incorrect sign in attempts" is displayed when attempting to log on to RM Unify and other possible conditions which may not be as obvious.

RM Unify and GDPR

This index technical article lists all the relevant resources that provide information about GDPR relating to the RM Unify product.

RM Unify - How to reconnect a recreated RM Unify user's Microsoft Office 365 mailbox

Details how to identify and resolve RM Unify accounts which have been recreated but not re-connected with their Office 365 mailbox.

Error "invalid username or password" when user tries to sign into RM Unify

Advice on troubleshooting RM Password Filter on RM Unify if users get the error message "invalid username or password".

Preparing your network for device single sign-on (SSO) with RM Unify

Provides the steps for configuring your network to use device SSO with RM Unify.

FAQ for Microsoft Office 365 when federated to RM Unify

Contains information regarding the support level for Microsoft Office 365 via RM Unify and also explains how to resolve some common issues.

How to raise an Office 365 support call with Microsoft

Describes how to raise an Office 365 support call with Microsoft.

Latest Technical Articles for RM Unify

The count of 'MIS records not matched to an RM Unify user' keeps increasing - 21 Jan 2020

Details why the count of 'MIS records not matched to an RM Unify user' may increase despite no apparent action by the RM Unify administrator.

Error message "Sorry but an unexpected error occurred while restoring the selected user(s)." displayed when hard deleting a user - 28 Nov 2019

Explains why you see an error message "Sorry but an unexpected error occurred while restoring the selected user(s). Please try again." when you hard delete a user.

Teaching Staff appear as Non-Teaching Staff in RM Unify with MIS Sync - 12 Nov 2019

Covers the issue of Teaching Staff in MIS coming through to RM Unify as Non-Teaching Staff and how to resolve.

User sees the error "Oops, something went wrong" when using RM Unify SSO URL - 18 Oct 2019

Explains why users may see the error "Oops, something went wrong" when using the RM Unify SSO (single sign-on) URL and how to fix.

Troubleshooting with RM Unify Network Provisioning - 17 Oct 2019

Provides general troubleshooting information.

How to set an RM Unify password recovery email address - 16 Oct 2019

Explains how a password recovery email address can be used for non-AD Sync sourced RM Unify accounts.