You can access the My Computer page from the main RM Support homepage (My Computer is one of the tabs along the top of the web page), or by using this link My Computer.

This page works best when you are logged in and have searched on a specific serial number. Most RM serial numbers begin with two letters WO which stand for work order. We see many searches using W0 (zero) which will fail. Some begin TO and very old ones begin MO.

Drivers, downloads and troubleshooting articles are returned in specific categories to aid navigation. At time of release (February 2008) we have categorised all such articles relating to components shipped in the last two years. Older articles will be categorised as Extra Info.

Add-In Adapter Cards
If your computer configuration included add-in adapter cards (eg PC PCI, PCIe or AGP cards), both the drivers for the mainboard and the add-in adapter cards will be listed. For example, if your system was ordered with an add-in PCI Express graphics adapter card fitted, you only need to install the add-in graphics driver because the mainboard graphics function will be disabled and the mainboard driver would not install even if you tried to install it. Also, many notebooks are fitted with add-in wireless cards and so these drivers will not be found by looking under the relevant notebook driver Knowledge Library folder, but the correct drivers will be listed on the My Computer page. 

For this reason, customers are strongly advised to always use the My Computer page with the Serial Number lookup function to find the correct drivers.

Try it for yourself, click on the tab or click here