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What access rights should I have?

This depends on the product or service you have purchased. It may also depend on your establishment's requirements. For a network support contract the 'log call' access right will be restricted to two or three named individuals at your establishment. Other access rights may be assigned to specific individuals as your establishment requires.

If you don't think you have the access rights you are entitled to then please email customerprofiles@rm.com with your customer ID.