Latest changes:
27/01/2025: The 'cc5readiness.exe' file has been updated to address clients that weren't reporting results due to an inability to resolve the RMDatabase DNS record
16/01/2025: The 'cc5readiness.exe' file has been updated to support networks where the RMPublic shared has been moved from its default location

This article provides the download and instructions for installing and using the RM CC5 Readiness tool on a Community Connect® 4 (CC4) network.

This tool can be used to asses your existing CC4 computers to ensure that they meet these requirements.

The tool contains a CC4 package that will return a pass/fail status of CC5 compatibility. After assigning to a computer if the package assignment is successful, the computer is compatible with CC5 and Windows 11. A failed assignment means that the computer is not compatible.

For computers to be used with CC5 and Windows 11, they must meet the minimum requirements listed below.

Given below are the minimum criteria that the package will be assessing:

*Please note that the above are Microsoft's minimum specifications for Windows 11. For best results, at least 8 GB RAM and 256 GB of disk storage space is recommended.

This article applies to Connect on Prem (CoP) networks, i.e. networks where the CC4 First server is running Microsoft Windows® Server® 2016 or Windows Server 2019.

• This update needs to be installed on to the CC4 First server.
• The latest version (22H2) of the CC4 Windows 10 Client Pack must already be installed.

To download CC5 Readiness Tool from the Download section below:

In Microsoft Edge:

1. Log on to the CC4 First server as a Windows administrator user (not as an RM system administrator).
2. Right-click the disk icon for the 'cc5readiness.exe' file and select 'Open link in new tab'.
3. In the dialog box that appears at the bottom of the screen, click the arrow alongside Save and select 'Save as'. The Save As window is displayed and prompts for a location to save the download to, browse to the folder where you want to save it and click Save.
4. Go to the location where you have saved the file and open it.

In Google Chrome:

1. Log on to the CC4 First server as a Windows administrator user (not as an RM system administrator).
2. Right-click the disk icon for the 'cc5readiness.exe' file and select 'Save link as'.
3. When the Save As window is displayed and prompts for a location to save the download to, browse to the folder where you want to save it and click Save.
4. When the download has finished and appears at the bottom of the screen, click the arrow alongside it and select Open.

You now need to follow the steps in the Installation Instructions section below to install this software update on to your CC4 servers.

1. Download the 'cc5readiness.exe' file as described above.
2. Log on to your CC4 First server as a Windows administrator user (not as an RM system administrator).
3. Copy the exe file to a convenient location (for example, D:\temp).
4. Run the installer by double-clicking the disk icon for the 'cc5readiness.exe'. The software update extracts files automatically and runs the RM Installation Assistant to begin the installation.
5. If a Windows SmartScreen is displayed, click More Info and then click Run Anyway to allow the update to run.
6. When prompted, click 'Accept the End User license Agreement'.
7. Enter the school's name when prompted and type Y to verify what has been entered is correct.
8. The product will automatically attempt to retrieve your RM Customer ID. If it cannot find it, enter you customer ID.
9. The installer will also attempt to locate the RMPublic share, if it cannot, it will prompt. Enter the UNC path (e.g.\\SR-DC-002\RMPublic) to the RMPublic path and press enter.

9. Again, type Y to confirm what has been entered is correct.
10. When prompted, click Continue. When prompted, click Finish.
11. From within the RM Management Console (RMMC), assign the RM CC5 Client Readiness Check package to all CC4 computers.

** Your RM Customer ID number can be found by logging on to https://www.rm.com/support; the ID is displayed on the top right-hand of the banner.

The results of the compatibility check can be reviewed in the RMMC's Package Assignment Overview. Packages that have failed assignments are not compatible with CC5 or Windows 11.

The CC5 Readiness Tool also reports to a central .csv file that can be reviewed using other tools, such as Microsoft Excel. The .csv report also details the reason why a computer has failed the compatibility check.

The .csv file can be found at D:\RMPublic\CC4_Computers_CC5Compatible.csv on the CC4 First server.

If a device is marked as NotReady for CC5 in the report, the Fail Reason column will detail the reason that a device isn't currently meeting the compatibility measure.

In some cases, you may see that the Fail Reason column details more than one measure, in which case, each measure will need to be addressed to make the device compatible.

In some cases, some devices that are currently not meeting the minimum compatibility specification(s) could be remediated to meet them. See the table below for potential remediations: