RM Logo
Technical Rating: 
Support Home PageSupport
Print This PagePrint This Page
Add to 'My Library' Add to 'My Library'

How to enrol in 2-Step Verification for Google accounts
Published Date : 11 Nov 2021   Last Updated : 04 Oct 2024   Content Ref: TEC8231896  





Symptoms

Description
When a user tries to launch Gmail or any other Google services on a tenancy with 2-Step Verification enabled and enforced, they are prompted to enrol in 2-Step Verification. They will be allowed to skip the enrolment process till the grace period ends, after which their logons will be denied.


Procedure

To enrol in 2-Step Verification, follow the procedure given below:

  1. Launch Gmail and enter the user account credentials.
  2. Click ENROL.
Image showing ENROL

  1. You will be prompted to enter the password again. Enter the password and click Next.
  2. Please provide your phone number and select your choice of getting codes - text message or call.
  3. Click NEXT.
Image showing NEXT

  1. Enter the code received and click NEXT.
Image showing NEXT

  1. To turn on 2-Step Verification, click TURN ON.
Image showing TURN ON

  1. In the screen that appears next, you can enable more ways to provide 2-Step Verification (optional).
  2. If you would like to set up Authenticator app, under 'Authenticator app', click SET UP.
Image showing SET UP

  1. Based on the mobile device you are using, click the Android or iPhone radio buttons.
  2. Click NEXT.
Image showing NEXT

  1. After installing the Authenticator app on your device, open the app and scan the barcode displayed on the screen.
  2. Click NEXT.
Image showing NEXT

  1. Enter the code as displayed in the Authenticator app and click VERIFY.
Image showing VERIFY

  1. To complete the Authenticator app configuration, click DONE.
  2. The next time you log on, you can either use the Authenticator app code or SMS code by selecting the 'Try another way' option. 2-Step Verification method defaults to Authenticator app if it is configured.
Image showing the 'Try another way' option


FEEDBACK
Did the information in this article help answer your question?
 Yes
 No
Please add any comments about this article in the box below. If you answered No then it is important you tell us why so that we can change the article if required. We can only respond if you log in to the RM Support website or provide your contact details. Note: If you need help with a technical query, please log a call online or telephone our support team.
Thank you for your feedback, which is sent directly to the RM Knowledge team. We address every message received with the intention of improving our Knowledge Library articles. If you have an unresolved technical issue, please contact RM Support.


If this article has not helped provide a solution then it is also possible to log a call...



Document Keywords: TEC8231896, google, rm unify, gsuite, MFA, 2-step, MFA , Multi factor authentication , gmail, drive


Please read - important disclaimer information.
http://www.rm.com/_RMVirtual/Includes/csredirect.asp?cref=&title=Standard Content Disclaimer


Top Of PageTop of page