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RM Unify Audit log error "PrimaryTSAFailedProcessing. User: Unable to create folder"
Published Date : 04 Aug 2020   Last Updated : 02 Aug 2021   Content Ref: TEC7394741  


You are using RM Unify Network Provisioning to provision users on your network. The RM Unify Network Agent fails to provision a student on the network and the RM Unify Audit log reports the error:

PRIMARYTSAFAILEDPROCESSING.  User: <username>.  Unable to create folder


This will occur if the RM Unify Network Agent is configured to create a student's home/profile folder using their 'year of entry' value, but the RM Unify user account does not have a 'year of entry' value. This is usually because the RM Unify user account was created manually.


Is the user enrolled as a student at the school?
  1. Check with your MIS administrator if the user is enrolled as a student at the school.
  2. If enrolled as a student, please proceed to the next section.
  3. If not enrolled as a student but you still require an RM Unify user account, then consider changing the role type of the RM Unify user account, e.g. from student to other. RM Unify user accounts with a role of other, parent or governor are not provisioned to the local network.

Check the student's RM Unify account
  1. Log on to RM Unify as a user with super admin rights.
  2. Click Management Console, Users.
  3. Check if the affected user has multiple RM Unify accounts. If your school is using MIS Sync in Create Mode to provision users to RM Unify, the user may already be using another RM Unify account provisioned from your MIS.

Populate the RM Unify account with a 'year of entry' value
  1. Log on to RM Unify as a user with super admin rights.
  2. Click 'Sync users' from CSV.
  3. In the 'Manage Users via CSV' page, click 'Generate a CSV of my existing RM Unify users'.
  4. Open the downloaded 'EstablishmentUsers' file using a spreadsheet application.
  5. Find a student in the same year group as the affected user and note their YearOfEntry value.
  6. Find the affected student and populate their YearOfEntry field with the same value recorded above.
  7. Delete all the user rows from the spreadsheet, leaving the column headings and the affected student's row.
  8. Save the file in '.csv' format.
  9. Return to the 'Manage Users via CSV' page in the RM Unify Management Console.
  10. Click Browse and locate your 'EstablishmentUsers' file.
  11. Click Open.
  12. Under 'In your CSV, the year of entry...' section, click the down arrow key and select the appropriate year. This is likely to be Year 1 or Year 7, depending on your school. Please contact the Cloud Support team if you would like further guidance on this.
  13. Click Upload.
  14. Check the RM Unify user account and confirm they are in the desired year group.
  15. Wait for five minutes and check the User Audit log to confirm successful creation on the local network.

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Document Keywords: mgt console, auditing, user audit, event type, rm unify audit, audit log, rmunp, rmunvp, RM Unify Audit log error "PrimaryTSAFailedProcessing. User: Unable to create folder", tsa, failed processing, failed to create, TEC7394741

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