RM Logo
Technical Rating: 
Support Home PageSupport
Print This PagePrint This Page
Add to 'My Library' Add to 'My Library'

Using Process Monitor to troubleshoot RM Unify Network Provisioning
Published Date : 08 Jul 2020   Content Ref: TEC7367661  


RM Unify Network Provisioning is not working and you would like to use Process Monitor to provide more detailed diagnostics. The Cloud Support team may request you to complete this task as part of a support call.


  1. On the RM Unify Network Agent server, download and install Process Monitor.
  2. Browse to where you have installed Process Monitor and double-click Procmon.exe to launch the tool.
  3. In Process Monitor, click File, Capture Events to start traffic capture.
  4. Reproduce the issue.
  5. In Process Monitor, click File, Capture Events to stop traffic capture. Depending on the issue, you may have to wait several minutes before stopping traffic capture to ensure the Network Agent has had time to attempt (and fail) to process the event.
  6. From the toolbar, click Filter.
  7. Select a desired filter. Select Include, click Add and then OK. Usually, there is no need to remove the default filter exclusions that automatically appear in the filter list.
Process Monitor Filter

  1. Selecting the desired filter will depend on what you need to troubleshoot and you may often need to try different filters. Here are some useful filter examples:
    • "Operation is WriteFile"
    • "Result is FAIL/FAILURE"
    • "Process Name is RM.Unify.NetworkAgent.Service.exe"
  2. View the filtered capture results for any failures or useful indications.
  3. To save the results, click File, Save. The default file format is '.PML' (Native Process Monitor Format) for viewing using Process Monitor. You can optionally select the CSV format.
Process Monitor Save To File

Other Useful Articles

Troubleshooting with RM Unify Network Provisioning (TEC6904987)

Did the information in this article help answer your question?
Please add any comments about this article in the box below. If you answered No then it is important you tell us why so that we can change the article if required. We can only respond if you log in to the RM Support website or provide your contact details. Note: If you need help with a technical query, please log a call online or telephone our support team.
Thank you for your feedback, which is sent directly to the RM Knowledge team. We address every message received with the intention of improving our Knowledge Library articles. If you have an unresolved technical issue, please contact RM Support.

If this article has not helped provide a solution then it is also possible to log a call...

Document Keywords: rmuvnp, rmunp, network provisioning, error, troubleshooting, Using Process Monitor to Troubleshoot RM Unify Network Provisioning, TEC7367661

Please read - important disclaimer information.
http://www.rm.com/_RMVirtual/Includes/csredirect.asp?cref=&title=Standard Content Disclaimer

Top Of PageTop of page