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Clicking 'Sign in' on the Google sign-in page redirects a user to the RM Unify sign-in page
Published Date : 12 Apr 2019   Last Updated : 18 Aug 2023   Content Ref: TEC6760436  


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SummaryExplains why clicking 'Sign In' from www.google.co.uk can sometimes result in the user being directed to the RM Unify sign in page.



Symptoms

You browse to www.google.co.uk and click 'Sign in', on the top right-hand side of the page, to log on using your Google account, e.g. user@gmail.com. Instead of being directed to the Google sign-in page, you are re-directed to the RM Unify sign-in page.

This has been seen to occur on Google Chrome.



Cause

This occurs in the following scenarios:

  1. The browser(s) on the device was previously used to log on to RM Unify and access a federated Google Workspace user account. The user has closed the browser window instead of signing out of Google or RM Unify.
  2. The RM Unify or Google Workspace user account has subsequently been deleted, or the Google Workspace account has been suspended.

When a browser session is closed without logging out of Google Workspace (either by logging out of the Google Workspace account or by logging out of the RM Unify session), the browser retains its cached Google account cookies. When the user next browses to www.google.co.uk and clicks 'Sign in', the browser tries to use its cached Google account cookies. It determines that the Google Workspace account is federated with RM Unify and so re-directs the user to authenticate with RM Unify.



Procedure

To resolve, clear all cookies or all Google-related cookies from your browser. 

To prevent a re-occurrence and for user security, always ensure that a user logs out of RM Unify (which also logs them out of their Google Workspace account) at the end of their session and before they close the browser.



More Information

If you do not wish to or are unable to delete the required temporary Internet files from your browser, then you can instead use a session started using the browser's Incognito or InPrivate/Private mode. This will bypass the temporary Internet file and cookie cache and so allow you to sign in to Google with your personal account.

The links below cover how to browse in private for the most popular browsers:



Other Useful Articles

You are automatically redirected to an RM Unify logon screen when logging onto Google services using a personal account (TEC6853495)

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Document Keywords: Google sign in redirects user to RM Unify, google.co.uk, google.com, sign-in, redirected, redirect, transferred, TEC6760436


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