RM RemoteSafe™ Server Edition manages the backup and retrieval of files and/or folders on your server or workstation. The selected files are backed up to the storage platform installed on a remote server. 

Your backup client connects to a group on the storage platform during the installation. The group administrator oversees all group members, using Backup Monitor. The storage platform administrator uses the Storage Platform Console to manage the entire storage platform, including all the different groups.

Note: Please ensure that the drive where you install the backup client has enough free hard drive space to store a copy of the selected files. For example, if you want to backup 1GB of data, there must be at least 1GB of free space available on the drive where you install the backup client. Plug-ins may also require additional working space; please consult the applicable plug-in documentation.

Installation

1. To install Backup Professional Edition client, download the appropriate installation file from the Download section below for your operating system:
   • For 32-bit operating systems: rm_remotesafe_backupclient_16.8.22.10331_se_onlinebackup.redstor.com.msi
   • For 64-bit operating systems: rm_remotesafe_backupclient_x64_se_onlinebackup.redstor.com.msi
2. Save the file to desktop or C:\temp file. Double-click the file to extract the MSI file to C:\RM\RMRemoteSafe.
3. Browse to C:\RM\RMRemoteSafe and select the msi file depending upon which installer you have downloaded.
4. Run though the installation wizard. You can configure which user the program will utilise to run with and the location to where the client application files will be installed to. Select Finish to complete the install. By default, the configuration wizard will then start automatically.

The Backup Professional MSI installer enables you to remotely deploy the backup client using your preferred desktop management solution, e.g. Microsoft® Systems Management Server (SMS).

1. Use the deployment wizard and include the nameserver and group settings in the MSI; with these settings populated, you can specify that the backup account must be created automatically during the install process.
2. Use the following command to run the installer: './BackupClientFileName_SE.msi PREPACCOUNT=Yes'. If you do not want to include the nameserver and group details you can also specify it as additional parameters, these will override the default settings configured:
   • SERVERIP - The IP address of the nameserver
   • GROUP - group name
   • CREATEKEY - group create key

Note: From June 2013 the group name needs to be prefixed by RM\ (e.g. RM\<group name>)
The standard MSI parameters are also available. A few examples are:

• /help - Help information
• /quiet - Quiet mode, no user interaction
• /passive - Unattended mode, progress bar only

Notes:

• Backup Professional will use the Windows computer name as the backup account name.
• The password and encryption keys are randomly selected during the account creation process.
• You are advised to install a group certificate to the specific groups as the encryption keys are random. Without this certificate, you will not be able to connect to a backup account to restore any data, should the computer crash. The password can be changed in the Storage Platform Console.
• An example to deploy the Server Edition backup client: ...\A5BPSE5.0.msi PREPACCOUNT=YES SERVERIP=SERVERNAME GROUP=GROUP01 CREATEKEY=KEY021 /passive /quiet

Note: If any of the following steps are not visible, that means your backup administrator had removed the steps when the MSI deployment file was created.

1. Add the correct storage platform and group settings (the storage platform address is the IP address or DNS name of the nameserver that authenticates you before you can backup or restore data, the 'Group name' specifies which group you will join, and the 'Group create key' is needed in order for the backup client to create an account in the specified group). Ensure that you enter the correct settings. Contact your backup administrator, if you are not sure about the settings. For RMRemoteSafe the storage platform address is remotesafe.rm.com. The Group Name and Group Create Key is supplied with your order documentation. As of June 2013 the Group name needs to be prefixed with RM\ (for example RM\<group name>)
2. If you are installing the software for the first time, select 'I want to create a new backup account'. If you have an existing account that you want to reconnect to select the 'I want to reconnect to an existing backup account' option. Click Next.
   Note: You cannot connect from different servers to the same backup account. Each server must have a separate account.
3. Choose and enter your backup username, password and encryption key. The backup username and password can consist of any keyboard combination between 4 and 20 characters. The encryption key can be any keyboard combination between 8 and 56 characters. Click Next.
   Note: Do not forget your encryption key as you will not be able to retrieve your data without this encryption key.
4. Select the connection type that you want to use to connect to the storage platform. Click 'Configure Proxy' to specify any requires proxy settings. Click Next. If you select the modem/dialup connection, the next step will prompt you to supply the connection that you want to use.
5. Configure the automatic backup schedule. The default backup time is 19h00, but you can change it to any time during the day or night. It is advised to backup at night when the server is not in use. The server must be powered at the time of scheduled backups, but you do not have to be logged in.
   Note: If you do not schedule any backups, you will have to manually backup your data. We strongly recommend that you run automated backups.
6. If you have limited space on the drive where the backup client is installed, you can move the cache, logs, temporary folders and the selection database to another location.
   Note: Always keep these folders and the selection database on the same drive/volume.
7. Select any of the available plug-ins in this step, and click Configure to enable and configure the plug-in(s). Alternatively, you can access and configure them later from Tools. Note that these two plug-ins are shipped with the backup client. Click Next.
8. Confirm that the information you supplied is correct, and click Next. The backup client will connect to the storage platform and configure your account. A message will be displayed to confirm that your account was created successfully.
9. Click OK to close the message box. Next, you must select files and folders, to create your selection list.

The configuration wizard can be restarted by opening the RM RemoteSafe client and selecting 'Tools' from the tool bar then 'Account Setup Wizard'.

The Backup Professional SE Service needs access to all files that must be protected. If you have folder permissions enabled on your server, you have to ensure that the service is started with a user that has sufficient rights to access these folders, e.g. started with the administrator account.

Everyone who has access to the Backup Professional Server Edition backup client will be able to restore files, whether they have file/folder permissions or not, so access to the server and the SE backup client must be controlled. You have two options to increase the security level in Server Edition:

1. From Tools, select Options. In the Account and Security tabs, enable the setting prompt for password on restore. With this setting enabled, users will not be able to restore any files without the proper account password.
2. Set permissions to the 'Attix5 Backup Professional SE folder' to ensure that only authorised users can access the folder. If you set permissions unauthorised users will not be able to run the backup client to modify the file selection or to restore files.
   Note: You must still configure the SE service to start with a user that has access to the folder and to the protected files.

The backup client runs as a service, so it is difficult to flag important messages and warnings, e.g. when a backup failed. The system tray icon (runner) can display a number of notifications, once a backup has been completed. The following notifications are available:

• Backup successful (popup message displayed for five seconds)
• Backup successful with errors (message displayed for one minute)
• Backup failed (message displayed until the user clicks on it)

When a notification is available, a popup bubble will be displayed with information, and the option to view the applicable log file by clicking anywhere within the bubble. The system tray icon will also flash a red X image, if there were warnings or errors. Notifications are enabled by default and can individually be disabled by right-clicking on the system tray icon and then selecting the Notifications option.

1. Right-click the disk icon and choose Save Target As.
2. When the Save As window is displayed and prompts for a location to save the download to, browse to the folder where you want to save it and click Save.
3. When the download has finished, click Close.