The version of RM Password Filter in this article is not to be used unless resolving the issue specifically detailed in this article. It is an unsupported version of RM Password Filter which will not work with RM Unify, desktop single sign-on (DSSO), or RM SafetyNet (UBF).

You are upgrading RM Unify AD Sync and need to uninstall RM Password Filter as part of this process. You find that you cannot uninstall RM Password Filter on one or more domain controllers (DCs) due to the following issue:

• RM Password Filter is not listed in 'Programs and Features'.

You may also see the following symptoms:

• If you right-click the original RM Unify Password Filter MSI and select to uninstall or try to use the msiexec /x uninstall command, you see error "This action is only valid for products that are currently installed".
• The Windows® Installer Clean Up tool does not list RM Unify Password Filter.

RM Unify Password Filter v1.0.39.0 (installed with AD Sync v1 and AD Sync v2) is only visible in 'Programs and Features' to the user account that originally installed the software, typically another administrator account.

To uninstall the software, log on with the original account and use 'Programs and Features' to uninstall. If you cannot access the original account, please use the following procedure.

1. Locate the original RM Unify Password Filter MSI appropriate for your server version. This will be RM Unify Password Filter 64bit.msi or RM Unify Password Filter 32bit.msi. You may already have the file on your server, otherwise it can be downloaded from the Download section below.
2. Log on to the DC as a domain administrator user.
3. Double-click the appropriate MSI and complete the InstallShield wizard.
4. Reboot the server at the end of the installation as prompted.
5. Log on as the same user in step 2 and open 'Programs and Features'. RM Password Filter will now show in 'Programs and Features'. The version will be 1.0.39.0.
6. Click RM Password Filter and click Uninstall.
7. On completion of the wizard, reboot the server to complete the uninstallation.
8. Repeat this on each DC that requires removal of the existing installation of RM Unify Password Filter.

Note: After the reboot in step 7, you will still have the C:\Program Files\RM\RM Password Filter folder. This is an expected behaviour.

In Microsoft Edge:

1. Right-click the disk icon and select 'Open link in new tab'.
2. In the dialog box that appears, select 'Save as'. The Save As window is displayed and prompts for a location to save the download to, browse to the folder where you want to save it and click Save.
3. Go to the location where you have saved the file and open it.

In Google Chrome:

1. Right-click the disk icon and select 'Save link as'.
2. When the Save As window is displayed and prompts for a location to save the download to, browse to the folder where you want to save it and click Save.
3. When the download has finished and appears at the bottom of the screen, click the arrow alongside it and select Open.