1. Log on to the www.rm.com/connectivitychanges page using the Support Online username and password.
   Note: If you do not have a username, please send an email to CustomerAdditions&Amendments@rm.com to get the required access rights.
2. Click Internet Services Change Request.

Once you have selected the option, you can see a list of options to request a change with us, as shown in the image below.

Based on the change requirement, select the required change request option from the list below:

• DNS - Add, modify or remove records
• DNS Zone - Add, Modify or Remove DNS Zone File
• Firewall Audit - Single Site
• Router Configuration
• Non Standard Changes
• DNS Audit - Request a list of DNS records
• Firewall Rule - Add, Modify or Remove
• IP Allocation
• Optional Service Change Request

By using the Optional Service Change Request option, you can log calls for the below services :

• Central VPN
• Custom Proxy
• IP filtering
• Self Serve DNS

For example, to raise a firewall change request for the school network, follow the steps below:

1. Click the 'Firewall Rule - Add, Modify or Remove' option.

2. Enter the details for the firewall change and click Next.

3. In the 'Log a Support Call' window, enter the necessary issue and establishment details and Click Submit.

A window will appear showing the service call reference number and if any files or documents need to be uploaded, use the Upload Files option.
Note: You should note down the service call number for future reference.