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How to raise an Internet Services Change Request via Support Online
Published Date : 05 Sep 2014   Last Updated : 26 Apr 2023   Content Ref: TEC4074128  


How to log an Internet Services Change Request via Support Online
  1. Log on to the www.rm.com/connectivitychanges page using the Support Online username and password.
    Note: If you do not have a username, please send an email to CustomerAdditions&Amendments@rm.com to get the required access rights.
  2. Click Internet Services Change Request.
Image showing Internet Services Change Request

Types of changes

Once you have selected the option, you can see a list of options to request a change with us, as shown in the image below.

Image showing types of changes

Select the specific change request

Based on the change requirement, select the required change request option from the list below:

  • DNS - Add, modify or remove records
  • DNS Zone - Add, Modify or Remove DNS Zone File
  • Firewall Audit - Single Site
  • Router Configuration
  • Non Standard Changes
  • DNS Audit - Request a list of DNS records
  • Firewall Rule - Add, Modify or Remove
  • IP Allocation
  • Optional Service Change Request

By using the Optional Service Change Request option, you can log calls for the below services :

  • Central VPN
  • Custom Proxy
  • IP filtering
  • Self Serve DNS

For example, to raise a firewall change request for the school network, follow the steps below:

  1. Click the 'Firewall Rule - Add, Modify or Remove' option.
Image showing 'Firewall Rule - Add, Modify or Remove' option

  1. Enter the details for the firewall change and click Next.
Image showing Next

  1. In the 'Log a Support Call' window, enter the necessary issue and establishment details and Click Submit.
Image showing Submit

A window will appear showing the service call reference number and if any files or documents need to be uploaded, use the Upload Files option.
Note: You should note down the service call number for future reference.

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Document Keywords: support online, sol, TEC4074128

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