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Support and warranty information for the Freecom external hard drive
Published Date : 08 Feb 2013   Last Updated : 04 Jul 2018   Content Ref: TEC3120655  

More Information

Support for the Freecom external hard drive is provided by the manufacturer. Should you require assistance or advice, please contact them directly using the telephone number provided. Freecom can be contacted using the following channels:

Company name:



00800 3883 2222



Support operating hours:

Monday to Friday, 8 am - 1 pm and 2 pm - 4 pm

Freecom offers a two year warranty on their external hard drive. These drives need to be returned back to the supplier or the manufacture under the warranty terms, for either a credit or replacement.
Note: Before calling Freecom for assistance, please have the following credentials ready:

  • Date of purchase.
  • Product name.
  • Serial number.
  • Copy of the invoice.

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Document Keywords: 3120655, Freecom external hard drive , 1Y1-225, 500GB External Hard Drive 2.5 - Black - USB 3.0,

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