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Are you getting the most from RM Support?
Published Date : 02 Jun 2011   Last Updated : 03 May 2023   Content Ref: TEC2055207  

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Your support contract includes many services that you may not have used yet, so please read on to make sure you are getting the most out of what we offer.

Is the Knowledge Library your first port of call if you have an issue?

Do you manage your support calls online?

  • You can manage your support calls 24 hours a day, 365 days a year on our Support Online website.
  • Update or close existing calls, see what engineers working on your call are advising, or raise new calls with us to get direct access to our teams of engineers.
  • Find our contact and call logging details here.

Do you use our Live Chat service?

  • If you have a network support contract, you can chat online with an RM Support engineer.
  • Find out all about Live Chat here: NWS3156087.

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Document Keywords: email, forum, forums, knowledge base, sol, support online, TEC2055207

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