When users sign in to a Chromebook they are returned to the Chromebook sign in page again. The sequence of events is:

1. On the Chromebook sign in page, the user enters their email address and password.
2. A 'Please wait' screen, followed by a black screen temporarily appears.
3. The user is returned to the Chromebook sign in page again.

This can occur in the following circumstances:

1. Google Workspace has been configured to push down Wi-Fi network settings to managed/enroled Chromebooks, but the Chromebook is unable to access the configured Wi-Fi network. For example, the Wi-Fi settings relate to the wireless network at school, but the Chromebook is being used from the user's home.
2. If only one Chromebook is affected, there is a local issue on the Chromebook.

Please see the relevant section below.

To resolve this issue, follow the steps given below (referring to the screenshot):

1. Sign in to your Google Admin console as an administrator user.
2. Navigate to Devices, Networks.
3. Select the organisational unit for your Chromebook. This may be the parent organisational unit or child organisational unit.
4. Under Wi-Fi, review the Wi-Fi network settings to ensure they are appropriate for the Chromebook.
5. Under 'General settings (Chromebook only)', click 'Restrict Wi-Fi networks'.

6. If 'Restrict Wi-Fi networks' is enabled (and seems the likely cause of the sign in issue being experienced), consider if this is appropriate for the Chromebook.
7. Review the settings under 'Auto-connect' and 'Allowed network interfaces' to also ensure they are appropriate for the Chromebook.
8. To change one or more settings, check where the setting is being inherited from and decide whether to change it at the parent or child organisational unit.